What is Damp and Mould?
Damp is extra moisture (water) in your home. It can be caused by leaks, not enough fresh air, or water rising from the ground. Moisture can also get in if the building has problems, such as broken render, leaking roofs, damaged guttering, or leaks inside your home. Everyday things like breathing, cooking, and washing also add moisture to the air.
Mould is a type of fungus that grows in damp places. It often looks like black spots or patches. You might see it around window frames, on walls or ceilings. It can also grow on furniture, carpets, sofas, wooden doors, and skirting boards.
Sometimes it is hard to know why damp or mould has appeared. That’s why it is important to tell us as soon as you notice it, so we can look into it properly.
Reporting damp and mould
What we will ask you
Who lives in your home, including children, older people or anyone with health conditions
How long the damp or mould has been there
What it looks like, for example the size, colour or any smells
Checking the problem using video (VRA)
In most cases, we will arrange a video call to take a look at the damp or mould. Using your smartphone or tablet, one of our trained technicians will guide you through a short call where you can show us the affected areas. This allows us to; Understand the problem straight away, give you advice during the call, explain what might be causing the issue, agree what happens next, including any repairs. Watch the video to find out more about VRA
If you are unable to use video, that is absolutely fine. Magenta will arrange for a member of our team to visit your home and carry out an in‑person inspection instead. We will always work with you to find the best way to move things forward.
Preventing Damp and Mould
The best way to deal with damp and mould is to stop it from happening in the first place. Keeping your home warm, reducing moisture, and letting fresh air in will help prevent damp and mould or stop it from getting worse. Here are some tips to help you prevent damp and mould:
Use extractor fans in kitchens and bathrooms
Keep lids on pans when cooking
Close internal doors when you cook or shower
If you dry clothes indoors, do it in a warm room with good ventilation
Wipe away condensation when it appears
Keep window vents open
Do not block air vents in your home
Open windows for short times when you see condensation
Make sure tumble driers vent outside
Set your thermostat between 18°C and 21°C
Close curtains and blinds at night to keep heat in
If you are worried about heating costs, visit Cost of Living for advice and support