Ways to pay
There are lots of ways to pay your rent, so you can set up a system that works for you.
If you can, using the Customer Online Portal, MyMagenta, is the quickest and easiest way to manage your rent. You can check your account and make payments anytime, without needing to travel or wait in a queue.
Did you know you can pay by our customer portal, MyMagenta here.
Register today on our customer portal to see your balance, payments and rent details.
Most customers choose Direct Debit because it’s easy, safe and helps you stay on track with your rent.
A Direct Debit is a payment that comes straight from your bank account. You can choose the date and how often you pay.
You can set up and manage your Direct Debit yourself online using the My Magenta portal. This means you can do it at a time that suits you, without needing to phone us.
Paying your rent on time is important. It helps you keep your home and gives you peace of mind.
If you use online banking, you can pay your rent straight from your bank account.
Use these details:
Sort code 60-05-07
Account number 15569136
You will need your payment reference number.
You can pay your rent by calling our Income Team.
They are here to help and will guide you through your payment.
Call us on 0808 100 9596, press option 1 and it will take you to an automated payment line, you will need your allpay reference to hand.
You can pay your rent in person using cash or card.
Struggling to pay your rent?
We are here to help
If you are worried about paying your rent, please talk to us as soon as you can. The earlier you get in touch, the more we can do to help. Call us on 0808 100 9596 and we will listen and support you.
If you miss a rent payment, contact us straight away. Our team can work with you to agree a payment plan that feels manageable. If rent is not paid and we do not hear from you, we may have to take legal action, including asking the court for possession of your home. We always want to avoid this and will do everything we can to help you stay in your home.
Debt advice
If you need independent debt advice, you can contact:
National Debtline on 0808 808 4000
Citizens Advice at www.citizensadvice.org.uk/debt-and-money
These services are free and confidential.
Help claiming benefits
We have helped over 900 customers secure £2.67 million in benefits and grants.
If you need help claiming benefits, if your benefits have stopped, or if you are finding it hard to budget, speak to your Income Officer, call 0808 100 9596.