Regulator of Social Housing Grading
Like all Housing Associations, Magenta Living is checked by the Regulator of Social Housing. They look at how well we meet the rules called “regulatory standards”.
Our Governance grade shows how strong our leadership and decision‑making are.
Magenta Living is currently graded G1
Our Viability grade shows how financially secure we are.
Magenta Living is currently graded V2
Our Consumer Standards grade shows how well we look after customers’ needs.
Magenta Living is currently graded C1
Tenant Satisfaction Measures (TSMs)
Tenant Satisfaction Measures (TSMs) are a set of checks that show how well Magenta Living is doing and help you hold us to account for the services you receive.
Annual Reports
Our Annual Reports show how we are doing, what we have achieved, and how we are improving homes and services for our customers.
Complaints Performance
Our Complaints performance shows how we are learning from customer feedback to improve our services and customer experience.
STAIRs Access to Information
STAIRs - the government scheme that gives social housing customers clear access to landlord information at Magenta Living.