We aim to be open and accountable and to show you that our services are continually improving. To do this, we measure, monitor and publish our performance information.
Your feedback matters. Please get in touch if you have any views on what we're doing well and what we can do better.
If you would like to read this content in another way please get in touch with us: communications@magentaliving.org.uk
Regulator of Social Housing Grading
Like all Housing Associations, Magenta Living is checked by the Regulator of Social Housing. They look at how well we meet the rules called “regulatory standards”.
Our Governance grade shows how strong our leadership and decision‑making are.
Magenta Living is currently graded G1
Our Viability grade shows how financially secure we are.
Magenta Living is currently graded V2
Our Consumer Standards grade shows how well we look after customers’ needs.
We are already working towards the consumer standards, but we have not been fully assessed on these yet.
Tenant Satisfaction Measures (TSMs)
Tenant Satisfaction Measures (TSMs) are a set of checks that show how well Magenta Living is doing and help you hold us to account for the services you receive.
Annual Reports
Our Annual Reports show how we are doing, what we have achieved, and how we are improving homes and services for our customers.
Complaints Performance
Our Complaints performance shows how we are learning from customer feedback to improve our services and customer experience.
Financial Statements and Value for Money
Our financial statements show where our money comes from, how we use it to look after homes and communities, and how provide value for money.