Faulty gas appliances can be dangerous, so we must check your gas and heating systems regularly. We need to come into your home to carry out these safety checks to keep you and your neighbours safe. This also includes our non‑domestic buildings.
Annual Gas Safety Check
Every year, by law, we must service all gas appliances in your home that Magenta Living has provided. This makes sure everything is safe and meets safety rules.
These checks are a legal requirement and part of your tenancy agreement. If you do not let us into your home, we may have to take legal action so that we can carry out the safety check. The court costs may be charged to you, depending on how far the legal action goes. We only do this if all other options have failed.
Here's what you can expect during your gas safety check
We will always book an appointment with you and try to find a time that works best for you. The engineer who visits will be fully trained and qualified.
We still need to check your heating system and your smoke and heat detectors. This is still important for your safety.
During your check, the engineer will:
Test gas pipes and appliances for leaks and carbon monoxide
Check that gas is burning safely
Make sure all gas appliances and pipework meet current safety rules
Inspect your gas cooker
Give you a written gas safety record within 28 days
These systems are checked and serviced twice a year
The chimney will be swept during one visit
These systems will have a safety check every year to make sure they are working safely
If something is unsafe, it will be disconnected or turned off until it is repaired or replaced. The engineer will explain why this has happened. This is to keep you safe.
We will test your detectors
We will replace them if they are faulty
If any are missing, we will install new ones
We will visually check your gas cooker
If it is unsafe, we will disconnect it
You must arrange repairs with a certified engineer
If you live in a flat or shared building, any new gas cooker must have a Flame Failure Device (FFD)
If your cooker does not have an FFD, we cannot install it
After the inspection, you will get a copy of your gas safety certificate.
Smoke and carbon monoxide alarms, safety advice
There are number of things you can do to help keep you, your family and your neighbours safe when it comes to gas and heating safety.
Remember to...
Test all smoke alarms and carbon monoxide alarms every week
Keep alarms clean by gently vacuuming them to remove dust
Make sure alarms are easy for us to reach so we can test, repair or replace them
Let us know if any alarm is broken or not working, so we can replace it
Do not remove, disconnect, cover or paint over any alarms
Do not try to repair alarms yourself
Keep your annual gas safety appointment and allow us access to your home, this is especially important for carbon monoxide safety
Know where your gas isolation valve is, so you can turn the gas off in an emergency, carbon monoxide safety
Report gas leaks immediately by calling the National Gas Emergency number on 0800 111 999, carbon monoxide safety
Turn off and report any gas, oil or solid fuel appliances that look unsafe or faulty, carbon monoxide safety.
Do not
Do not block air vents, flues or chimneys, carbon monoxide safety
Do not sleep in a room with an open‑flued appliance, carbon monoxide safety
Do not install ceiling fans in rooms with open‑flued appliances, carbon monoxide safety
Do not paint over appliances or box them in, carbon monoxide safety
Do not carry out DIY gas or electrical repairs yourself
What To Do If You Suspect a Gas Leak
Gas leaks can come from faulty appliances or pipework. Gas can cause fires or explosions.
If you think you can smell gas:
Call the National Gas Emergency Number: 0800 111 999 (freephone)
Put out candles or flames
Don’t smoke or use matches
Don’t use electrical switches or cookers
Turn off the gas at the emergency control valve (unless the meter is in a basement)
Open windows and doors to let fresh air in
Keep people away from the area
Carbon monoxide is a dangerous gas that you cannot see or smell. It can be fatal.
Symptoms can include headaches, dizziness, feeling sick, and tiredness (like the flu).
If your CO alarm sounds:
Put out all flames and cigarettes
Turn off the gas supply quickly
Open windows and turn off fuel‑burning appliances
Leave your home immediately
Do not use electrical switches
Call 0800 111 999 from outside
Get medical help if you or anyone in your home feels unwell
