Your customer welcome pack
You’ll receive a customer welcome pack and offer letter, which include helpful information about:
How to contact us
Ways to pay your rent and charges
Support and advice available to you
Utilities and energy information
Safety in your home
How to get involved and have your say
Answers to common questions
These documents are important, so please keep them somewhere safe and take time to familiarise yourself with them.
Important documents
Along with your welcome pack, you’ll also receive:
Your handover certificate, which includes your meter readings
A Green Energy Switch Welcome Pack with details about your energy supply
A copy of our Lettable Standard, explains the condition your home will be in when you move in, safe, clean and ready to live in.
Please check your meter readings before contacting British Gas to set up your energy account. This will help make sure your bills are accurate from the start.
Welcome Booklet
Download the Magenta Living welcome booklet for everything you need to know as a new Magenta Customer.
GES Welcome Pack
Green Energy Switch works with Magenta to make sure that your Electric and/or Gas supplies are in working order. Download their welcome pack for more.
Home Contents Insurance
Learn how contents insurance can protect your belongings and find simple ways to get covered.
Energy Efficient Homes
If you live in a Magenta Living energy efficient home, managing the temperature may be a little different to what you're used to. Here is some key information to help make the most out of the heating system in your home and to keep your bills low.
Manage your home online with MyMagenta
MyMagenta is our customer portal and the easiest way to manage your account. With MyMagenta, you can:
Report non‑emergency repairs
Book repair appointments at a time that suits you
Check your rent balance
Make rent payments
Stay up to date with your Magenta account
If you’re not registered yet, it’s quick and easy to set up. You’ll need:
An active email address
Your tenancy reference
Your payment reference
You can find these on recent information we’ve sent you, or we can provide them if needed.
About the CORE questionnaire
As part of the sign‑up process, we complete the CORE questionnaire on your behalf. This is a requirement of the Ministry of Housing, Communities and Local Government (MHCLG). You can read the MHCLG privacy notice online.
You can also view Magenta Living’s Privacy Notice to understand how we use and protect your information.
Have your say with Magenta Voice
Magenta Voice is our online customer involvement and feedback platform. By joining Magenta Voice, you can:
Share feedback on our services
Take part in surveys and polls
Help shape the future of the services that matter to you
As a thank you, customers who take part each month are automatically entered into a prize draw, with the chance to win one of five £20 Love2Shop e‑vouchers. Signing up is simple. Follow the instructions on the Magenta Voice platform and you’ll be ready to take part.
Need help or support?
If you have any questions or need support, our team is here to help. We’re happy to talk things through and help you get settled.