Draft Tenancy Fraud Policy - Have Your Say
We’re currently reviewing our Tenancy Fraud Policy, and this draft version is now out for customer consultation.
Your feedback will help us shape the final policy before it is agreed and put in place.
This policy explains how we prevent, identify, investigate and respond to tenancy fraud. It helps make sure our homes are used fairly, supports our communities, and protects housing for those who need it most.
Because this policy affects how homes are allocated and managed, it’s important that it’s clear, fair and easy to understand - and that it works for the people who live in our homes.
Why We're Asking for Your Feedback
This is a draft policy, and we want your input before anything is finalised.
Tenancy fraud happens when a home is used in a way that goes against the tenancy agreement or housing rules.
This can include things like:
Subletting a property without permission
Not living in the property as your main home
Giving false information when applying for housing
Passing on a tenancy unlawfully
Exchanging homes based on incorrect or misleading information
Selling keys or accepting payment for a tenancy
Providing false details to gain Right to Buy or Right to Acquire
Other situations where a property is used dishonestly or by someone not entitled to live there
We want to make sure this policy is clear, fair and easy to understand. By taking part in the consultation, you’ll help us:
Check that the policy is easy to understand
Make sure examples of tenancy fraud are clear
Understand whether our approach feels fair and transparent
Improve how we explain investigations and outcomes
Ensure customers feel confident reporting concerns
Reflect the needs and experiences of our communities
Your feedback will directly shape the final version of the policy.
How to Take Part
We’re inviting customers to take part in this consultation by completing a short, anonymous survey on Magenta Voice.
Before completing the survey, please take a moment to read the draft policy below:
How to complete the survey
Visit Magenta Voice: https://magentavoice.org.uk
Log in or create an account
If you're new, select Register
You’ll receive an email to confirm your registration (check your junk folder if needed)
Once logged in, follow the link to the Tenancy Fraud Policy survey
Answer the questions and submit your feedback
The survey only takes a few minutes, and all responses are completely anonymous.
Survey Details
Opens: Thursday 7 May 2026
Closes: Thursday 21 May 2026
What Happens Next
Once the consultation closes, we’ll review all feedback and use it to help shape the final version of the policy.
We’ll then confirm any updates and share the approved policy.
Thank you for helping us make sure this policy is clear, fair and works for everyone.
Did you know?
You can access Magenta Voice as a web app on your phone or tablet.
Installing the app gives you a quicker and easier way to take part in surveys and share your feedback.