We're reviewing our Right to Buy Policy and would like to hear your views.
The Right to Buy and Right to Acquire schemes give eligible customers the opportunity to purchase their home. While many aspects of the policy are set by legislation, we want to make sure the information, support and communications we provide are clear, accessible and meet customers' needs.
Your feedback will help us review and improve the policy and the information we provide to customers.
Read the Policy
Before completing the survey, please take a moment to read the policy below:
Why We're Asking for Your Feedback
Although many elements of the Right to Buy and Right to Acquire schemes are determined by legislation, it's important that customers can easily access and understand the information they need.
We want to make sure our policy and supporting information:
Are clear and easy to understand
Provide helpful and accessible information about Right to Buy and Right to Acquire
Explains the process in a straightforward way
Offer the right level of support for customers considering purchasing their home
Meet the needs of our customers
Create a positive customer experience
By taking part in the consultation, you'll help us identify anything that is unclear, missing or could be improved.
Your feedback will help us review and improve the policy and the information we provide to customers.
How to Take Part
We're inviting customers to complete a short survey and share their views on the policy.
Before completing the survey, please take a moment to read the policy above.
How to Complete the Survey
Visit Magenta Voice https://magentavoice.org.uk/login
Log in or create an account
If you're new, select Register
You'll receive an email to confirm your registration (check your junk folder if needed)
Follow the link to the Right to Buy Policy Consultation survey
Answer the questions and submit your feedback
The survey should take around 5 to 10 minutes to complete, and all responses are completely anonymous.
Survey Details
Opens: Monday, 5th October 2026
Closes: Monday, 19th October 2026
What We'd Like to Know
We're asking for your views on:
How easy the policy is to understand
Whether the information provided is clear and helpful
What support customers need when considering Right to Buy
How we can improve the overall customer experience
What Happens Next
Once the consultation closes, we'll review all feedback and use it to help inform future improvements to the policy and supporting information.
Thank you for taking the time to share your views and help us ensure our Right to Buy information and support meet the needs of our customers.
Did You Know?
You can access Magenta Voice as a web app on your phone or tablet.
Installing the app gives you a quicker and easier way to take part in surveys and share your feedback.