Your home. Your community. Your voice.
Your Voice Matters – Join Magenta Voice Today!
Your feedback and ideas matter at Magenta Living. Through Magenta Voice, our customer community is shaping services, influencing policies, and guiding neighbourhood projects, ensuring your voice drives meaningful change.
Joining is free, quick, and easy. For taking part and giving your feedback, you’ll be entered into our monthly prize draw to win one of five £20 Love2Shop vouchers! Plus, as a Magenta Voice member, you’ll have access to exclusive prize draws just for our community.
Join Today – It’s Quick, Simple and Makes a Difference
Be part of the conversation shaping Magenta’s future. Click below to join, it only takes a minute to sign up.
Sign up and get involved today, give your feedback on our latest policy survey: Tenancy Policy - closing date for feedback is 9th June 2026.
See the Difference You Can Make with Magenta Voice
Want to shape the services you use every day? Magenta Voice members share their feedback through surveys, polls and forums and that insight helps drive real change. Join Magenta Voice today to have your say and be part of our growing community. Here’s some of our latest surveys that customers have taken part in, providing feedback and making a real difference.
We recently asked customers to share their views on our Hazards Policy. We wanted to check if this policy was clear and easy to understand, if customers felt informed and reassured by our approach to managing hazards and if our communication about safety, timescales and next steps are clear and supportive. We’ll use the feedback to finalise the policy and how it’s communicated to customers. The feedback will also make sure we’re applying the policy as part of our service delivery whilst still meeting all legal responsibilities.
This survey is part of Magenta’s internal place shaping project, focussing on two areas, Woodchurch and Seacombe. The survey was targeted to those living in those areas to find more about their day-to-day experiences of where they live, what’s working well and what they feel needs to change. Feedback will help us to focus our efforts on making lasting improvements to the areas and our work with partners to support positive living spaces and improve the overall quality of life for customers and the wider community.
This policy review is aimed at our commercial property customers, which includes those who rent a shop from us. We wanted to gain their feedback about how much they understand our commercial policy, how they feel we currently manage commercial properties and how we can improve. This feedback will help us gain a better understanding and strengthen the service we provide for them.
This is a new policy, and we wanted to gain customer feedback on the draft version. We asked if customers understood what the policy is about, is it clear and easy to read, if customers felt informed and to see if we needed to make any further changes to this draft version before submitting the policy for final approval. All feedback will be valuable in helping to shape the final version of the policyand we’ll soon be sharing the survey feedback with everyone.
Engaging with our customers
Customer involvement is at the heart of everything we do. By listening to our customers and involving them in key projects, policy reviews and service improvements, we can make sure their voices help shape the services we provide. Read more about how customers have recently influenced key projects, found out more about what we do, and see how you can get involved to help make a real difference.
We invited customers who registered their intertest along to our 'Innovation Afternoon’. We demonstrated how Magenta is continuing to invest in better services through innovation, technology and data. We spoke about repairs, the contact and follow up process, communication and how we use modern technology to make services clearer, quicker and more joined up. It was a successful afternoon, and we encourage all customers to get involved in similar events in the future.
We’ve given our digital home a refresh and we hope you like our new website and customer portal.
Based on customer feedback, our new website is designed to be simpler, clearer and easier to use – whether you’re on a phone, tablet or computer. With easier navigation, improved search facility and clearer information so you can find what you need faster.
How customers were involved
From day one, Magenta customers have helped shape our new website and customer portal – sharing what matters most, from layout and design to the information you need. Part of this project we held an in-person customer testing session, to check the new features are clear and easy to navigate.
See how it came together in our short video featuring Ray, one of the customers who took part in the testing session – click here to watch
Have you used our new customer portal yet?
Built based on customer feedback, our new improved customer portal gives you 24/7 access to manage your Magenta account, so no need to wait in a call queue anymore!
On the portal you can:
Report non-emergency repairs and choose an appointment time
Amend or cancel repair bookings
Track repairs and view your repair history
Check your rent balance and make payments
Set up Direct Debits
Update your contact details
And more…
If you haven’t already done so, you’ll need to register for the new portal, it only takes a few minutes. If you were registered on our previous portal, you’ll need to sign up again as we’ve moved to a new platform.
How to register
Click the Customer Portal button at the top of our website
Use the email address linked to your Magenta account
Have your tenancy reference ready (found on your rent letter, or in our email to you)
Need help? Contact us and we’ll guide you through getting set up.
Enter our competition!
To celebrate our new website launch, we’ve hidden 6 emoji waves across the site - can you spot them all? Find each one, note the pages where they appear, and submit your answers for the chance to win a £20 Amazon voucher. Entries close on Friday 12th June 2026 - good luck! 👋🏼
To find our more and view our competition terms and conditions, click here:
Website Launch Competition
Why Join Magenta Voice?
These projects are just a snapshot of how customers are already helping to shape what we do. By joining Magenta Voice, you can have your say on decisions like these, get involved in key projects, share your experiences, and help us improve services for everyone.
It’s easy. Joining takes less than a minute, and you can take part as much or as little as you like.
It’s rewarding. Every activity gives you a chance to win a £20 Love2Shop voucher each month.
It’s influential. Your views directly shape how Magenta delivers services.
It’s growing. Hundreds of customers have already joined, so don’t miss your chance to have your say.
We have a WebApp which will give you direct updates to your phone when a new survey goes live!
Reporting Tenancy Fraud to us
Based on customer feedback we wanted to highlight what do to if you’re concerned about tenancy fraud and how to report it to us. Tenancy fraud is illegal and includes renting out a property without permission, application fraud, non-residence (abandonment) and unlawfully taking over a tenancy.
To report it to us, you can:
Speak to your Housing Officer
Call us on 0808 100 9596
Email us on contactus@magentaliving.org.uk
Come into or Customer Hub – Partnership Building, Hamilton Street, Birkenhead CH41 5AA (Monday to Friday, 9am to 5pm)
Whatever works best for you. You don’t need proof, just share your concerns and we’ll take it from there, handling everything sensitively and in confidence.