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We’re reviewing our Tenancy Policy, and we’d really value your feedback. 

We want to make sure our Tenancy  Policy is clear, fair and genuinely helpful. 

This helps us make sure our homes are used fairly, our communities are supported, and customers are given the right level of security and support. 

What This Policy Covers 

Our Tenancy Policy explains: 

  • The different types of tenancy agreements we offer 

  • How we provide homes 

  • The rights and responsibilities that come with your agreement 

  • How we support customers to manage and sustain their tenancy 

It’s designed to balance things like stability for customers, fairness in how homes are allocated, and making sure we can continue to invest in homes and services. 

Our Approach 

We aim to make sure the right people are in the right homes. 

To do this, we will: 

  • Allocate homes in a way that is fair, transparent and based on housing need 

  • Offer different types of tenancies depending on individual circumstances and housing schemes 

  • Support customers if their situation changes and they may struggle to maintain their tenancy 

  • Make sure our tenancy agreements clearly set out expectations, rights and responsibilities 

  • Help protect neighbourhoods so they remain safe, stable and good places to live 

  • Monitor and support customers to manage rent payments and sustain their tenancy 

Supporting You 

We understand that people’s circumstances can change. If you’re worried about keeping up with your tenancy - whether due to financial pressures or personal changes - we’re here to help. 

We can offer support, advice and guidance to help you stay in your home wherever possible. 

Why This Matters 

This policy helps us: 

  • Use our homes in a fair and responsible way 

  • Support strong, balanced communities 

  • Make sure customers have the right agreement for them 

  • Continue providing homes for people who need them 

How to Take Part 

We’re inviting customers to take part in this consultation by completing a short, anonymous survey on Magenta Voice. 

Before completing the survey, please take a moment to read the policy below: 

Tenancy Policy

How to complete the survey 

  • Visit Magenta Voice: https://magentavoice.org.uk 

  • Log in or create an account 

  • If you're new, select Register 

  • You’ll receive an email to confirm your registration (check your junk folder if needed) 

  • Once logged in, follow the link to the Tenancy Policy survey 

  • Answer the questions and submit your feedback 

Need More Information? 

You can visit our website to find out more about tenancy types, your rights and responsibilities, and the support available. 

If you have any questions or would like to speak to us: 

We’re here to help. 

What Happens Next 

Once this policy is in place, we’ll continue to review how it’s working in practice to make sure it remains clear, fair and effective. 

We’ll also keep it under regular review, taking into account any changes in legislation, regulation or customer needs. 

Any updates will be shared so you’re always aware of how the policy may affect you. 

Thank you for helping us make sure this policy is clear, fair and works for everyone. 

Consultation Dates 

Opens: 26th May 2026  
Closes: 9th June 2026 

Did You Know? 

You can access Magenta Voice as a web app on your phone or tablet. 

Installing the app makes it quicker and easier to take part in surveys, share your feedback and have your say on the things that matter to you.