You may have seen recent news about British Gas setting aside funding to compensate customers who had prepayment meters installed in the past.
This follows an investigation into how some meters were fitted between 2018 and 2023, including cases where customers were not given the right support.
What this means for you
If you were a British Gas customer during this time and had a prepayment meter installed, you may be eligible for compensation.
There’s nothing you need to do right now. British Gas will contact customers directly if they are eligible.
Be aware of third-party companies
You may be contacted by companies offering to help you make a claim.
You don’t need to use these services, and doing so you could needlessly complicate any compensation redress from you receive.
To help keep yourself safe:
Be cautious of unexpected calls, texts or emails asking for personal or banking details
Avoid clicking on links from unknown senders
Always check you’re using official British Gas contact details
Need more information?
There’s nothing you need to do right now - British Gas will be in touch if you’re eligible.
If you think you may have been affected, you can also contact British Gas directly to check.
Support with money or energy costs
If you’re finding it difficult to manage your energy costs or are worried about your finances, we’re here to help.
We offer free, confidential support and can help you access advice, benefits checks and budgeting guidance.
Visit our Money Advice Support page to find out more:
Money Advice Support | Magenta Living