We want everyone to feel safe in their home. This means we follow important fire safety rules for all our buildings, including shared areas like hallways and stairs.
Your safety is very important to us and so, we follow the law to make sure all our high‑rise buildings and shared areas meet fire and building safety rules.
We have a special Fire Safety Team. This team checks all our buildings, homes, and shared spaces to make sure they are safe and meet the right standards.
Be prepared for an emergency
Being ready for an emergency can help keep you and your family safe.
Most of our buildings have a “stay put” rule.
This means:
If a fire starts in another flat, you are usually safest staying in your own home, unless smoke or heat reaches you.
If you’re not sure what the rule is for your building, look at the fire safety notices in the communal area or ask a member of the Magenta Living team.
If you live in a house, make an escape plan with your family.
If smoke blocks your way and you cannot get out, stay in the safest room, call 999, and wait for help. Never assume someone else has made the call - do it yourself.
Once you are outside:
Go to your meeting point.
Check everyone from your home is out.
Wait for the fire service and show them where your home is.
Our commitment to keeping you safe
We work with Merseyside Fire and Rescue Service to keep buildings safe. We:
Carry out regular fire risk assessments and carry out any follow on actions with qualified contractors.
Check and repair fire doors, emergency lights, alarms and fire safety equipment
Create and update emergency plans for each building
How you can help
There are number of things you can do to help keep your building safe.
Keep escape routes clear
Leave items in shared areas can cause accidents, block fire fighters, or help a fire spread. Please don’t leave anything in shared areas including bikes, prams, plants, rubbish and doormats.
Looking after fire doors
Do not wedge fire doors open and please report any damage to fire doors straight away.
Do not tamper with safety systems
Never change your flat entrance door or touch fire alarms or safety equipment. Please contact us if you think someone else has.
Use bin chutes safely
Only put normal household rubbish down the chute. Do not put cigarettes, vapes or anything that could cause a fire down the bin chute.
Charging & Batteries
Lithium‑ion batteries are used in lots of everyday items, like mobile phones, e‑cigarettes, mobility scooters and e‑scooters. These batteries are useful, but if they fail, they can cause fires. Only used products you can trust and never charge unattended.
Check your Smoke Alarms
Test all smoke alarms once a week – this could save your life! Do not cover, remove, or tamper with alarms Report faults to us immediately by contacting Magenta Living.
Staying safe in your home
Most fires can be prevented. Follow this guidance to help protect yourself and others:
Test your smoke alarms every week
Don’t cover or remove them
Report faults by calling 0808 100 9596
Never leave cooking unattended
Turn pan handles inwards
Don’t cook if you’re sleepy, unwell or affected by alcohol
Keep tea towels and flammable items away from the hob
Check everything is switched off after cooking
Clean ovens and hobs to avoid grease fires
Do not overload sockets
Turn off appliances when not in use
Keep flammable items away from electrical equipment
Keep heaters away from curtains and furniture
Don’t dry clothes on them
Turn them off when you go out or go to bed
Keep children and pets away
Try to secure them so they don’t fall over
Use a proper candle holder
Keep candles away from anything that could catch fire
Put candles out before leaving a room or going to bed
Keep candles out of reach of children and pets
Never smoke in bed
Make sure cigarettes are fully out
Do not use or store gas cylinders in your home
Balcony safety
New fire safety rules mean balconies must be kept safe. Fires on balconies can spread quickly to other homes.
Anything flammable
BBQs
Wooden or paper items
Furniture (except one small non‑combustible table and chairs)
Decorations
Rubbish or recycling
Fireworks
Cooking oil
Electrical items
Exercise equipment
Sheds, cupboards, or any structures
Patio heaters or gas canisters
Bikes, prams, pushchairs
Trellises, privacy screens or climbing plants
Pot plants in non‑combustible pots (up to 12 inches wide)
Small metal window boxes
Low clothes airers (below handrail height)
A small non‑combustible table and chairs
Make sure cigarettes are fully out
Use a proper ashtray or a bucket of sand
Never throw cigarettes off your balcony
Please remember
Keep matches and lighters away from children
Never leave children alone when cooking or when candles are lit
Put rubbish in proper bins
Merseyside Fire & Rescue Service
For a free home Fire Safety Check or advice visit the Mersey Fire & Rescue Service website
Cheshire Fire & Rescue Service
For a free home fire safety check or advice visit the Cheshire Fire & Rescue Service website
Contact Us
For more information or to share any fire safety concerns please email our fire safety team