Magenta Living is responsible for keeping all lifts and lifting equipment safe. This includes:
Communal lifts in shared buildings
Lifts inside homes
Stair lifts
Hoists
We check and service this equipment regularly to make sure it is safe to use and to help prevent breakdowns.
If you have a through‑floor lift, stair lift or hoist in your home, you must let us in to service and inspect it. This is part of your tenancy agreement and helps keep you, your family and carers safe.
Our Responsibilities
We must inspect, maintain and repair all lifts and hoist equipment so that it works properly.
Commercial lifts (in our buildings):
Inspected every six months
Extra checks done every 1–3 months, depending on instructions from the manufacturer
Staff in high‑rise buildings also check lifts every day
Domestic lifts and hoists (in customers’ homes):
Inspected once a year
We are legally required to maintain this equipment until it cannot be repaired anymore
Contact us to arrange repairs and removal of equipment
How to keep yourself and others safe when using lifts
Press the lift call button once
Never block the lift doors with your hands, body, or any items
Use the “Door Open” button if you need to keep the doors open
Stand clear of the doors
Keep items away from the door opening
Hold onto the handrail if the lift has one
Never exceed the lift’s maximum weight limit, or it may break down
