MyMagenta our new customer portal, designed to make it even quicker and easier to manage your Magenta account online. You can access services in a clearer, more user-friendly way, making it easier to connect with us at a time that suits you.
How to register -
Existing MyMagenta users: you’ll need to register again, as we’re moving to a brand new platform.
Email address: please use the email address that matches the one on your customer account to register.
Tenancy reference: you’ll need your tenancy reference. You can find this on your most recent annual rent notification letter. If you can’t find it, don’t worry, we’ll be emailing you your tenancy reference and a link to register when the new portal is ready.
Why you’ll want to use it today
Raise non-emergency repairs and choose an appointment time that suits you
Amend or cancel repair appointments to fit around you
Track repair updates and view your repair history
Check your rent balance and payment history
Make payments securely and set up Direct Debits
Request documents to help manage your home
Raise and view enquiries with us direct on the portal
Update your contact details quickly, so we can stay in touch
What you need to do
Register - Our new customer portal will need you to register your details - this only takes a few minutes to do!
Help and support
If you need any help and support getting started, please contact us and we'll guide you through registering and using our new customer portal.