We're pleased to share our Customer Annual Report 2025/26, which shares the progress we've made over the past year and how customer feedback continues to help shape the services we provide. Our report is now available to download and read online here.
At Magenta, we're committed to doing the right thing for our customers and wider communities. This year's report highlights the difference we've made together, from investing in homes and improving services, how we’re performing to supporting customers through financial challenges and creating opportunities in our communities.
Customer voice played a key role in shaping both the report and the improvements we've delivered throughout the year. Through customer groups, surveys, policy reviews and testing sessions for our new website and customer portal, customers have helped influence decisions and drive positive change across the organisation.
Included in the report, you can find:
£29 million invested in existing homes
123 new homes built
£2.9 million secured in additional benefits and grants for more than 950 customers
The launch of our new website and customer portal
Examples of how customer feedback has led to real improvements through our "You Said, We Did" approach
How we're investing in homes to make them safer, warmer and more energy efficient
Our measures that highlights key areas of performance important to customers
The report also shares stories from local community projects supported through our Magenta 20 Community Fund, highlights the work of our Customer and Communities Committee (MCCC), and celebrates the positive impact customers are having by helping shape decisions and improve services across Magenta.
Whether you're interested in how we're performing, how we're investing in homes and communities, or how customer feedback is helping shape the future of Magenta, this report provides a transparent look at the year we've had and the progress we're making together.
Download and read the Customer Annual Report 2025/26 below.