Accessibility

This website is designed to be accessible to as many people as possible. It is built to comply with Double A standard of the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines. These guidelines are the internationally recognised benchmark for building accessible websites. We also comply with the Equality Act 2010. 

It is compatible with modern devices, including smart phones and tablets.

If you have any difficulties using this site, please  Contact Us  and let us know - we will do our best to fix it.

 

Accessibility Tools

At the top of our website, you will see Accessibility Tools. This option is displayed across each of our pages, and is there to help you. This enables you to choose between contrasts and enlarge text if needed. 

 

Soft or high contrast

Changing the website contrast means that you can view it in different sets of colours, depending on your preference. Some people find it easier to read a webpage if there is a higher contrast between the background and the text.

There are two options - soft or high contrast. Soft contrast will give you a medium colour contrast between the background and the text. High contrast will give you a stronger contrast.

 

Keyboard navigation

You can navigate around our website by using your keyboard, rather than your mouse. Some people have restricted mobility, and find using their keyboard much easier.

The tab key allows you to move forward on each page through menus, links and text boxes. Pressing the shift and tab key together allows you to move back. The arrow keys will allow you to scroll up, down, left, or right.

When you land on a drop down box with a series of options, you can use the Alt key and the up or down arrow to make your selection, before pressing Enter.

 

Scrolling images

If you are distracted by our scrolling images, we have made sure that you can pause or stop them. You can choose to change to the next image when you are ready.

 

Language selection

You can translate the content of this website to a language of your choice. 

We can also supply you with printed copies of translated leaflets and other information. Just  Contact Us to request this.

 

Text size

You can change the text size using the Accessibility Tools (Listed at the top of all pages). Or you can use your browser settings. Here's how you do it for each browser:

  • Google Chrome - Select Tools, then Zoom
  • Internet Explorer - Select the View menu, then select an option Text Size
  • Mozilla Firefox - Select the View menu, then Text Size
  • Opera - Select the View menu, then choose the Zoom percentage you need
  • Safari - Select the View menu, then choose either 'make text bigger' or 'make text smaller'.

 

Clear and accessible tone of voice

Our tone of voice guidance, Words Open Doors, helps ensure that everything we write is clear, supportive, and easy to understand. It is rooted in Magenta Living's purpose to empower people and our value of doing the right thing.

  • Clear: We avoid jargon and explain things in everyday language.
  • Supportive: We write with warmth and empathy, keeping customers' needs front and centre. 
  • Easy to understand: We make information simple to follow so customers can make confident decisions.

 

Accessible Printed Communication

We want everyone to be able to access the information we provide. If you need a document in a different format, we can provide:

  • Large print
  • Alternative formats
  • Translations
  • Audio versions

These are available on request to make sure no one is excluded from understanding important information: https://www.magentaliving.org.uk/contact-us

 

Feedback on Our Communication

We are always looking to improve. If you have any feedback on our communication, please get in touch.

Your comments help us continue to do the right thing and communicate in a way that truly supports our customers.