Latest News

Warning: the risk of cyber-attacks and scams is currently high

Incidences of cyber-crime are on the increase. We want to take this opportunity to ask you to be vigilant against scams. Remember that Magenta Living will never contact you to ask for sensitive information or payment details over the phone, or in person, out of the blue.  

If you receive an email, ask yourself, am I expecting it and carefully check the sender’s email address before you click on any hyperlinks or attachments, even if you know or trust the sender. Never give sensitive personal information over the telephone either, such as your bank account details. Please be assured that we are continually improving our own security processes to keep your data safe.  

Wirral Council is also sharing information about cyber fraud and security and highlighting some things to look out for so that you can be vigilant and protect yourselves, your friends and your family from becoming victims. 


Cybercrime is just one type of fraud and involves a computer being used to deceive someone to gain a dishonest advantage. The most common types of Cyber Fraud you may expect to see are:

  • Phishing: where a criminal sends an email message, usually to lots of addresses, aiming to trick the recipient into providing private information such as usernames and passwords for online services, such as online banking. 
  • Spear-phishing: Where criminals send an email message to an individual, using information about that individual to trick them into clicking on a link or revealing personal information.
  • Whaling: A form of phishing in which a specific type of person, perhaps due to their role at work, is targeted. The email message may appear to come from someone who it is not, in order to access specific information which, they otherwise would not have access to.
  • Ransomware: Where rogue software prevents access to computer files and folders and a ransom is demanded to unlock the files, it can be sent to the computer via an email link or attachment, a webpage, or by removable media, such as a USB stick or pen drive.
  • Malicious Text Message: Where criminals send a text message which looks like it has come from a trusted organisation, such as the NHS, but contains a link to a malicious website which aims to capture private information.


There are some key things you can look out for, that act as warning signs of scams or phishing attempts. Be wary of:

  • Requests for personal information, such as postal address, account password, bank details
  • Generic greetings such as ‘Dear member’ or ‘Dear user’
  • An email which wants you to download an attachment that you weren’t expecting or links which look legitimate, but which point to suspicious website 
  • Did you know: You can often see where a link really points to by moving your mouse pointer over the link (without clicking) then seeing the real link in the status bar at the bottom of the page
  • Urgent wording, mentions of deadlines for certain actions, such as “Your account will be locked if you do not reply immediately!”
  • Emails with poor spelling and grammar


To protect yourself from cyber security do not reply to any spam or suspicious-looking emails and do not open links in text or email messages which you are not expecting. If you are working from home, your employer may have more guidance on what to do if you suspect cyber fraud so always check and see if they have any training available.

For more information on how to protect yourself from Cyber Fraud at work and at home, visit the National Cyber Security Centre.

Read more — 'Warning: the risk of cyber-attacks and scams is currently high'

£3m Household Support Fund to help struggling residents this winter

Update for Magenta Living customers from Wirral Council:

Wirral Council has secured more than £3 million from the Government’s new £500 million Household Support Fund to help families and individuals who are struggling this winter. Following consultation with community and voluntary sector partners and other key stakeholders, £3,049,345 of funding will be allocated to the projects to help vulnerable residents and people in crisis.

Wirral Council’s assistant director for Neighbourhoods, Safety and Transport and Humanitarian Cell lead, Mark Camborne, said: “Huge efforts have been made to support our most vulnerable residents through the pandemic and this funding will allow the Council and its community and voluntary sector partners to continue that vital work over the winter. Although tens of thousands of local people have been supported over the past 18 months, we know that some people are reluctant to seek help and continue to endure financial hardship and all its consequences.

“I would therefore encourage anyone in genuine need and struggling to get the food, fuel and other things that are essential for their health and wellbeing, to look at what is available and get the help they need.”

Information about emergency support for Wirral’s most vulnerable people in a crisis situation is available on the Wirral Infobank website (www.wirralinfobank.co.uk), the Wirral Council website or by calling the coronavirus helpline on 0151 666 5050 if you are unable to go online. The helpline can also advise on assistance that may be available from Age UK Wirral for anyone digitally excluded.

The funding is the latest from the Department for Work and Pensions which has provided more than £3 million since December 2020 to support vulnerable residents under the COVID Winter Grant Scheme and COVID Local Support Grants.

All projects must spend their allocation by 31 March 2022.

 
Read more about each funded project below…
  • Small Grants Programme (£600,000) - Community-based food and welfare support groups, including many that have played a key role in the borough’s humanitarian efforts throughout the pandemic, can apply for up to £20,000 to help ensure that food and essential items are available to those most in need in their local communities over the winter months. Applications to Wirral Household Support Fund can be made via the Wirral Council website at www.wirral.gov.uk/household until the deadline of 12 noon on Thursday 11th November 2021.
  • Financial Support with Welfare Needs (£500,000) - Wirral Council will continue to provide emergency support to help people in crisis situations and has extended the scope, contributing to towards necessary items and expenses such as essential food, shoes and clothing, furniture and household goods, white goods, fuel and utilities including phone and broadband bills, travel costs, veterinary bills, car repairs bills, and medical expenses. All applications are carefully considered against strict eligibility criteria and evidence of need. More information is available at www.wirral.gov.uk/welfaresupport.
  • Financial Support with Fuel and with Fuel & Water Debt (£430,000) – Vulnerable residents who are unable to pay for the fuel they need to heat and power their homes or are struggling to deal with fuel and water debt can apply for help in several ways:
    • Those with pre-payment meters can request gas and electric vouchers from national charity, Fuelbank Foundation, via their local delivery partners Citizens Advice Wirral, Involve Northwest and Energy Projects Plus, including Wirral Council via its Financial Support Scheme.
    • Those who pay by direct debit can apply for help towards their fuel and water costs, which will be paid directly to their utility provider following an assessment and referral by Citizens Advice Wirral.
    • People struggling with fuel and water debt can request help to clear or reduce their debt from Citizens Advice Wirral and Energy Projects Plus. Clearing debt can enable households to switch energy suppliers and move to more affordable fuel tariffs, resulting in very positive financial and physical and mental health benefits.
    • People in crisis situations who are unable to repair or replace broken or obsolete heating and do not qualify for help under other programmes can apply to local charity Energy Projects Plus for help under the Crisis Support with heating scheme.
  • Emergency School Food Pantries (£310,000) - Birkenhead Sixth Form College, along with 34 primary and 12 secondary schools across Wirral, will each receive up to £6,500 worth of ambient food to provide a store of essential items for the children to take home. The project builds on the success of a similar scheme delivered in partnership with local charity Neo Community, which saw 112 pallet-loads of food delivered to 40 local schools at the start of this new school year.
  • Great Wirral Family Cook Off (£300,000) - Up to 4,000 families in all parts of the borough will receive food boxes containing the ingredients and step-by-step menu cards to create interesting and nutritious family meals together. The project builds on the success of the first Wirral Cook Off, which saw more than 17,000 hampers containing 86,925 meals, delivered to over 5,000 Wirral households last summer.
  • Early Years Food and Essential Hampers During School Holidays (£134,400) – Families who qualify for 2 Year Funding or Early Years Pupil Premium (the pre-cursors to free school meal eligibility at primary school) will receive hampers containing food and other essential items, which will be provided for the nursery/school holidays at Christmas 2021 and the February half-term in 2022. Other local families with children under 5 who may need the same support can contact their nearest Children's Centre to discuss.
  • Financial Support with School Meal Debt (£100,000) – Accumulated school meal debt is a burden to many struggling families. Action has previously been taken to cancel school meal debt in 43 primary schools across the borough. This funding will enable debt to be cleared in the remaining primary schools and all of Wirral’s secondary schools.
  • Winter Coats and Uniforms for School (£80,000) – Schools will be supported to help struggling families with vital winter coats and uniforms, helping to improve the health and comfort of children as well as reducing the financial pressures on vulnerable families.
  • Crisis Support with White Goods (£45,000) – Funding will allow community-based partners, North Birkenhead Development Trust and St Vincent de Paul Society (Wirral), to continue providing white goods and other essential items to vulnerable households who do not qualify for the Council’s Financial Support with Welfare Needs Scheme.
  • Housing Support Costs (£40,000) – Wirral’s revenues and benefits service will allocate funding to support housing costs in exceptional cases of genuine emergency where existing housing support schemes cannot be used.
  • Merseyside Fire & Rescue Service: Risk Reduction Items (£20,000) – Wirral will join other councils across the city region in an MFRS-led initiative to install a range of heating-related risk reduction items in the homes of vulnerable people across the borough.

A contingency fund has also been set aside to deal with any requests for additional funding due to strong demand for the projects outlined above. It will also be used to address any gaps or unforeseen needs that arise as we transition from the COVID emergency to a more normal way of life.

Read more — '£3m Household Support Fund to help struggling residents this winter'

First phase of homes released for sale at Bridge View, Runcorn

The first phase of new homes have been released for sale at the highly anticipated Bridge View development in Runcorn.

The site on Halton Road – which is being delivered by Magenta Living and Onward Living – will offer a total of 46 homes for sale through Shared Ownership. There is a mix of two, three and four-bedroom properties at Bridge View, Runcorn.

Phase one will consist of 19 three and four-bedroom homes, which are all now available to reserve off-plan. The three-bedroom homes start at £59,980 for a 40% share, while the four-bedroom properties are priced from £78,000 for a 40% share and a show home is also set to be launched later this autumn, giving prospective buyers the opportunity to see what life could be like at Bridge View. 

You can view our shared ownership properties here.

Claire Henning, our head of sales said: “Magenta Living is delighted to be part of Bridge View as its first development in Runcorn. Magenta Living are offering 10 fantastic shared ownership homes during this first phase, which are in an excellent location and will no doubt appeal to those interested in purchasing a new home in the area.  

“Offering the homes for shared ownership means this really is an affordable way of purchasing your dream home and I’m sure those interested won’t be disappointed once they see the amazing modern features the homes have to offer. Partnering with Onward Living, who are selling the properties on our behalf has been excellent. I really would encourage anyone interested to register their interest sooner rather than later as I’m confident these new homes won’t be available for long.”

Sandy Kelly, head of sales at Onward, said: “We are really excited to be releasing this first phase of stunning homes for sale at Bridge View, and can’t wait to help buyers in Runcorn access brand new affordable homes.

“We have received an unprecedented amount of interest in our Bridge View development, which shows there is clearly a huge demand for affordable homes in this area. Given the number of enquiries we have had so far, we expect these homes to get snapped up very quickly. We would therefore advise any interested buyers to act fast to secure their preferred plot.”

Overlooking the iconic Mersey Gateway Bridge, the development is situated just a mile away from Runcorn’s ‘old town’ centre, offering a host of fantastic amenities, schools and supermarkets on your doorstep. The site is also well connected and is just a ten-minute drive from the M56 motorway and eight minutes from the M62.

Each home at Bridge View will offer a superb specification, including fully fitted contemporary ‘shaker style’ kitchens, modern bathroom suites with Porcelanosa wall tiles, fully turfed gardens, and off-street parking.

Work at Bridge View temporarily stalled last year when the original contractor fell into administration. A new contractor, Anwyl Partnerships, was appointed in December 2020 and they have been working hard to get the development back on track, with the first homes set to be completed in early 2022. 

All the properties for Shared Ownership, including those for us (Magenta Living), will be sold by Onward Living.
For more details, visit onward-living.co.uk or call 0300 555 0131.

Read more — 'First phase of homes released for sale at Bridge View, Runcorn'

Magenta Living appoints Ged Lucas as the new Chair of its Board

Wirral’s largest affordable housing provider, Magenta Living, has appointed Ged Lucas as the new Chair of its Board. 

Ged started working in housing in 1975 and has been Director of Housing for three Council’s and finished his local government career as Deputy Chief Executive. He then went on to become an independent consultant. Ged is currently Chair of First Choice Homes Oldham and has previously sat on the Board of Trafford Housing Trust.  

Ged is originally from Liverpool, being brought up on a number of social housing estates. He has previously worked in the housing sector in Wirral, Ged also had family members who lived locally so is very familiar with the area.  Ged has spent six years as a nationally elected member of the Chartered Institute of Housing (CIH) and chaired the Policy Board which resulted in him working with a range of national government departments and policy development organisations.  

Ged has a wealth of housing and governance experience from both an Executive and Non-Executive Director perspective. Ged has a broad range of skills and experience, including Housing, Planning, Regeneration, Economic Development, Environment and Community Development.  

The appointment has been made as part of Magenta Living’s Board succession plans. Ged replaces David Clark, who was a Magenta Living Board Director for eight years, over five of which David served as Chair.  

Brian Simpson, Magenta Living’s Chief Executive, said: “I am delighted that the Board has appointed Ged as our new Chair. He really has joined us at the right time as we continue to deliver our Vision of Vibrant… homes, lives, neighbourhoods and steer our organisation forward at such an important time.  

“Ged brings with him a wealth of housing sector knowledge and experience and I am confident that he will both support and challenge the Executive Leadership Team and the Board. I’m really looking forward to developing a strong, professional working relationship with Ged and I know he will ensure our customers remain at the heart of everything we do.” 

Commenting on his appointment, Ged Lucas said: “I am really looking forward to joining Magenta Living as its Chair of the Board. This is such an exciting time for the organisation with a big focus on investing in our current and future homes, delivering greater Value for Money and continuing to provide excellent services to our customers. We are excited to be part of a major Wirral regeneration project and also to deliver our Climate Change Strategic Framework.  

“It is undoubtedly a challenging time for the housing sector but I’m confident that, by working together with fellow Board Directors, the Executive Leadership Team and colleagues across the organisation, we can achieve our future ambitious plans. I’m very much looking forward to working with all our stakeholders as we focus on Magenta Living’s customers and communities.” 

Read more — 'Magenta Living appoints Ged Lucas as the new Chair of its Board'

Our 2020/2021 Annual Reports

We are pleased to launch our  corporate documents which report on our performance and achievements from the previous financial year, 1 April 2020 to 31 March 2021. These are:

  • Annual Report
  • Magenta Communities Social Value Statement
  • Environmental, Social and Governance (ESG) Report
  • Financial Report and Statements

Our Annual Report is particularly aimed at our customers and before writing the report we asked some of our involved customers to provide feedback and input on what they would like to see included in the report. Asking for customer feedback is really important to ensure they feel engaged and involved and that they know their input is really important to us. You can view our Annual Report 2020/21 here.

Our social value report, Magenta Communities Social Value Statement, highlights the fantastic work we do across our neighbourhoods which helps us to deliver the vibrant lives and neighbourhoods part of our vision. The report highlights the social value we create in the areas of environmental, community regeneration and financial inclusion. Sustainable neighbourhoods are a key part of what we are aiming to achieve and using the nationally recognised wellbeing valuation, we measure the social value of Magenta Living’s work in our neighbourhoods. This last year has seen us create a social value of £13.9m. This is an amazing achievement, particularly considering the context of the Covid-19 Pandemic. You can view the Magenta Communities Social Value Statement here.

Our ‘ESG’ Report looks at our Environmental, Social and Governance highlights from the year. This new report is our assessment against an externally set criteria across 3 important strands of tackling climate change, delivering our social purpose and ensuring good governance. This is part of our financial reporting which in an open and transparent process shows our funders and stakeholders how we are taking our wider responsibilities as a social landlord seriously. We developed our ESG Report by signing up  as an early adopter to this process. The report shows how we are meeting the criteria set by the Sustainability Reporting Standard for Social Housing and we plan to update the ESG Report on an annual basis. You can view our ESG Summary Report 2020/21 here.

Finally, our Financial Report and Statements is an extremely detailed document including information on our healthy finances. You can read our Financial Report and Statements here.

Read more — 'Our 2020/2021 Annual Reports'

Housing First Project

Our Neighbourhood Management Team Leader, Rachel Griffiths and Assessment and Sustainability Manager, Jackie Leyland have been working together on the ‘Housing First' project. The Housing First project aims to give people who have experienced homelessness and chronic health and social care needs, a stable home to rebuild their lives. This approach breaks down traditional barriers to housing that customers who are homeless may face and does what it says on the tin – we offer a home first and support the individual with their needs later. 

The majority of Registered Social Landlords across the Liverpool City Region signed up to Housing First approximately three years ago. During this time, Magenta Living has housed 10 Housing First customers and achieved a 100% tenancy sustainability rate so far. In comparison with other landlords, very few had managed to achieve the sustainability rate, this is a fantastic achievement for Magenta Living. This week, three more Housing First customers will view their potential new properties with us and hopefully begin to rebuild their lives in their new home with the intensive, specialist support that they need. 


Assistant Director of Housing Services, Rachel Bennett said:

“We are extremely proud to be working on the Housing First project, it’s a really important project that is helping to tackle the stigma associated with rough sleeping. I’m so pleased we have been able to give 10 Housing First customers a place to call home, having support and the security of somewhere to live can really help change someone’s life. I’m proud of all my colleagues who are working on this project and have helped us to achieve a 100% tenancy sustainability rate for Housing First customers. It’s truly an amazing project that is having a positive impact on many lives and supports our Vision of creating Vibrant… homes, lives and neighbourhoods.”

Read more — 'Housing First Project'

Magenta Living apprentice announced as national finalist in the WorldSkills UK competition

Luke Turner, Apprentice Joiner at Magenta Living, has been announced as a finalist in the prestigious WorldSkills UK competition. 

He will now compete in the national finals from 9-19 November, having been selected as one of the top performers in his chosen skills of carpentry from national qualifiers held across the UK. Luke will attend the final with his fellow student Michael Kier, who is a finalist for welding. 

Luke is one of only seven students across the UK to secure a place in the final for carpentry. The 21-year-old started studying at Wirral Met College on a Level 2 Bench Joinery Diploma in 2020 and progressed onto his apprenticeship at Magenta Living in January 2021. Luke spends one day a week at the college’s world-class Wirral Waters campus and four days a week at Magenta Living, undertaking a variety of joinery projects and learning from his colleagues. 

Luke said: “The national qualifiers were tough, I had six hours to design and build a small-scale roof, but I was pretty confident with what I was doing because of the training from my Wirral Met tutor and the practical experience I have received at Magenta Living. I’m very grateful to all the lads at Magenta Living who have put their own time and effort into helping me with the competition. 

“I was in the Lake District when I heard the news that I had made it to the national final. My tutor called me and said ‘Congratulations, you’ve made it through to the national final’ I was like, wow that’s crazy! It was great news. I’m excited to see what the next round holds.” 

Haydn Hansford, Assistant Director of Building Services at Magenta Living said: “We are so proud of Luke for reaching the final of the WorldSkills UK competition. Luke has worked extremely hard and is a reliable and dedicated member of our Building Services Team.  

“Our partnership with Wirral Met College is extremely valuable to us and allows us to give local students, like Luke, the opportunity to learn and gain more practical experience through an apprenticeship.  

“We wish Luke all the very best for the finals, we know he is more than capable of winning!” 

Sue Higginson, Principal at Wirral Met College said: “I am so proud of Luke and Michael who are great examples of young students who demonstrate through hard work and dedication to learning, that they are fit for the world stage. It is also a testament to the hard work and dedication of the staff team that has nurtured their talent. 

“Wirral Met College is a WorldSkills UK Centre of Excellence, which evidences our college’s standing and standards in the many industrial sectors we serve. WorldSkills UK competitions provide our students with the opportunity to showcase themselves against the very best in the country, with the opportunity to be crowned national skills champions and take home gold, silver or bronze.” 

The finalists will now compete to be crowned winners at a ceremony hosted by Steph McGovern from her Packed Lunch studio on Friday 26th November. 

Read more — 'Magenta Living apprentice announced as national finalist in the WorldSkills UK competition'

Magenta Living shortlisted in the Investors in People Awards 2021

Magenta Living has made the final shortlist for the Health and Wellbeing Award in the Investors in People (IiP) Awards 2021. In a record-breaking year for entries, with nearly 300 organisations involved, this is an outstanding achievement and one that everyone at Magenta Living is proud of.

The IiP Awards celebrate the very best organisations and individuals from across the world across various organisational, people, wellbeing and leadership categories. Each year hundreds of organisations from the UK and abroad battle it out to take home one of the sought-after trophies to show their award-winning commitment to investing in their people.

Paul Anson, Executive Director of Business Growth and Resilience at Magenta Living and Chair of the Health and Safety Committee 'Keeping People Safe'  said: “Magenta Living is delighted to have been shortlisted for the IiP Health and Wellbeing Award. We have worked tirelessly over recent years, and especially though the pandemic, to recognise the wellbeing of our colleagues as a key corporate priority. The list of actions and activities we have undertaken is too long to list but the work we have done on Mental Health First Aiders, the Keeping People Safe Committee, World Mental Health Day and the Virtual Christmas Colleague event all stands out. We are and will remain committed to this work going forward because people matter and supported people make great employees.”

Paul Devoy, CEO of IiP commented: “Now in our 8th year, it always makes me feel immensely proud to see so many fantastic organisations staking their claim to be the best. And every year, the entries do get more and more competitive and the judging even tighter. Reaching the final shortlist is a testament to the amazing commitment these organisations are making to make work better for their people, and they truly deserve this recognition.”

The winners will be announced at an online ceremony on the 23rd November 2021. For the full shortlist and more information about IiP please visit www.investorsinpeopleawards.com

Read more — 'Magenta Living shortlisted in the Investors in People Awards 2021'

Local organisations help school deliver sensory garden success

Magenta Living and Penny Lane Builders have been helping Meadowside School prepare their premises, ready for their new sensory garden, which will be officially opened later this month.

Meadowside School, based in Woodchurch, is a specialist provider of education for pupils with complex learning difficulties, communication and/or sensory needs, autism, ADHD and varying health conditions.

A sensory garden has recently been built in the school grounds, which will benefit the students massively, creating a safe space for them to play and relax during breaks.

Meadowside School needed help clearing the site where the garden was to be built and contacted Magenta Living, who had supported them during the first lockdown by providing supplies such as hand sanitiser and hand creams. Magenta Living did not have the resources to clear the site themselves, so they called upon their partners to help.

Local contractor, Penny Lane Builders, who have recently completed the fantastic new homes on New Hey Road in Woodchurch in partnership with Magenta Living, stepped in to help. Penny Lane Builders cleared the site completely to make way for Meadowside School’s stunning new sensory garden.

Claire Dunn, Assistant Head Teacher at Meadowside School was delighted and said: “Penny Lane Builders have been amazing. They have been brilliant to work with, thank you very much to Magenta Living for arranging this for us.”

Jamie Martin, Head of Community Regeneration at Magenta Living said: "When we were aproached by Meadowside School to help clear the site ready for their new sensory garden, we were delighted to get involved and contacted Penny Lane Builders who we have worked with on numerous developments, as we knew they would have the resources to help. Woodchurch is one of our largest neighbourhoods and we are always happy to help and get involved with the local community wherever possible."

Gerard McEvoy, Managing Director of Penny Lane Builders said “We were pleased to be approached by Magenta Living and asked to help out this fantastic school. The work they do is phenomenal so for us to have the opportunity to support them and put smiles on the faces of the children was a privilege, we were delighted to get involved.” 

Read more — 'Local organisations help school deliver sensory garden success'

Universal Credit cuts risk undermining levelling up

Housing associations across Liverpool City Region are warning that ending the £20 uplift on Universal Credit will plunge people into poverty, harming the local recovery and the Government’s levelling up agenda.


The £20 increase was implemented in the early days of the pandemic to help struggling families, but the Government has confirmed plans to remove it in Autumn. 
Members of the Liverpool City Region Housing Associations (LCRHA) group have worked with tenants throughout the pandemic on applications for Universal Credit, as families saw their income reduced as a result of redundancy or furlough. 


Bronwen Rapley, Chief Executive of Onward Homes and Chair of LCRHA, said: “Liverpool housing associations have seen first-hand the difference the £20 uplift has made for our customers. Removing it now, before we see any real signs of recovery, will damage living standards at the worst possible time. It will negatively impact public health in the Region and cut off the future opportunities we are all seeking to create.” 


There has been opposition to the plans from charities, organisations, religious groups and MPs across the political spectrum, who worry that Universal Credit recipients face losing around £1000 a year.


Sir Peter Fahy, chair of the board of Plus Dane Housing, said: “The £20 uplift was a good move by the Government in the early days of the pandemic. Whilst we are now seeing improvements in the operation of Universal Credit, removing the £20 uplift risks undermining the progress made and the future of this signature Government reform.   


“This is an issue impacting working families on low incomes who see Universal Credit as a springboard to becoming increasingly self-sufficient. Providing a reasonable amount to live on is particularly important during these uncertain times.”


More than 70,000 people in the region (71,230) claim the benefit. The number of claims for Universal Credit has risen 74% since April 2019, with a 63% rise between March and April 2020 when the first lockdown hit. 


In addition to the direct impact on those claiming Universal Credit, removing the £20 uplift will damage the Region’s recovery by hitting spending in local businesses. The LCRHA group has raised concerns about the impact the reduction is likely to have with MPs.  


If you are a Magenta Living customer and would like any support around the Universal Credit changes, please contact a member of the Financial Inclusion Team on 0808 100 9596. We will continue to provide our customers with any updates in relation to this matter on our social media pages Facebook | Twitter 

Read more — 'Universal Credit cuts risk undermining levelling up'

Older articles