Our Performance
We aim to be open and accountable, and to show you that our services our continually improving. To do this, we measure, monitor and publish our performance information.
Measuring Our Performance
We collect facts and figures about all of our services, then we measure ourselves against -
- Other housing associations
- Our performance in past months and years
- Our service standards, set by our residents
Our Board analyses performance statistics regularly, looking at all our service areas. Regular monitoring means that any problems can be identified quickly, allowing us to make plans to fix them.
How We Compare
We are regulated by the Homes and Communities Agency, which sets out the regulatory standards we are expected to comply with when delivering services to our customers.
You can compare our performance with other landlords on the HouseMark dashboard.
Our Current Performance
Click on the link below to open a PDF document, which will show detailed strategic performance information -
Anti-social Behaviour
Take a look at our Anti-Social Behaviour page for up-to-date information on how we are doing.
Complaints
Complaints Volume 2017/18
- 774 Complaints Resolved
- 429 Complaints Upheld
 |
89% of complaints responded to within 15 working days |
 |
134 Gas & Central Heating |
 |
44 Plumbing |
 |
35 Roofing |
 |
24 Plastering |
 |
24 Joinery |
 |
36 Potential service improvements |
| 15 Changes to service delivery |
Compliments
Compliments Volume 2017/18
- 338 Compliments Recived
 |
83 Responsive Repairs |
 |
58 |
 |
40 |
 |
30 Neighbourhood Management |
 |
25 Contract Management |
 |
25 |
 |
25 Environmental Services |