
We aim to be open and accountable and to show you that our services are continually improving. To do this, we measure, monitor and publish our performance information.
We collect facts and figures about all of our services, then we measure ourselves against -
Our Board analyses performance statistics regularly, looking at all our service areas. Regular monitoring means that any problems can be identified quickly, allowing us to make plans to fix them.
Click on the link below to open a PDF document, which will show detailed strategic performance information -
Take a look at our Anti-Social Behaviour page for up-to-date information on how we are doing.
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78% of complaints responded to within 15 working days |
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94 Gas & Central Heating |
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36 Electrics |
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30 Plumbing |
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28 Plastering |
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27 |
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32 Potential service improvements |
14 Changes to service delivery |
Compliments Volume 2019/20
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93 Responsive Repairs |
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35 |
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27 |
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19 |
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16 Contract Management |
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19 |