How to pay your rent and charges

You can view your rent account online. Login or Register today.

 

Direct Debit

Most customers pay their rent by Direct Debit because it’s straightforward, secure and means you never fall behind in your payments.

A Direct Debit is a payment that can be set up on any date or frequency and taken automatically from your bank account.

You can set up a Direct Debit by calling us on 0808 100 9596.

Alternatively, we offer a choice of other ways you can pay your rent. Whichever method you choose, it’s important to pay your rent on time or you risk losing your home.

 

allpay

Pay with a debit or credit card.

  • Online – Register or login to www.allpayments.net to make a payment. You will need your 19-digit payment reference number and your debit or credit card.
  • By phone – Contact allpay’s secure automated payment system on 0330 041 6497. You will need your 19-digit payment reference number and your debit or credit card.
  • By Text - To pay by text, you will need to register at www.allpayments.net/textpay
     

Internet Banking

If you have online banking, you can make a rent payment using the following details:

  • Our sort code is 60-05-07
  • Our account number is 15569136

You will need your payment reference number.

 

Standing Order

You can set up a Standing Order if you have online banking. You will need your payment reference number and use the following:

  • Our sort code is 60-05-07
  • Our account number is 15569136
     

In person

Pay by cash or card at any Post Office or where you see the PayPoint sign. You’ll need a Magenta Living Swipe Card from us to show the cashier.

 

Problems paying your rent?

If you need advice, please contact us on 0808 100 9596 and we will do our best to support you.

It is very important to Magenta Living that tenants pay their rent in full and on time.  If you miss a payment you should contact us as soon as possible to agree with your income officer how you will clear your account.  If you fail to clear the debt or fail to engage with us about doing so then we will arrange for a court hearing to seek possession of your home.  If a hearing takes place it is likely that you will incur £325 court costs and ultimately the court could order that you vacate your home.   

It is the tenant’s responsibility to ensure they secure the benefits they are entitled to.  Delays in making a claim or responding to requests the local council or DWP for supporting information can result in the loss of benefit.  If you would like help in claiming benefits or appealing a decision to deny you benefit then you should contact your income officer who can refer you to our financial inclusion team. 

Your income officer can also arrange for the financial inclusion team to assist you if you are struggling to budget and manage your money. To speak with your income officer call our contact centre on 0808100 9596.

 

Housing Benefit

You may be able to claim housing benefit to cover some or all of your rent. Contact your local council for more information, or contact our Income Team for advice on 0808 100 9596.

 

Debt Advice

If you require Debt Advice please contact the National Debt line on 0808 808 4000 or Citizens Advice: www.citizensadvice.org.uk/debt-and-money

 

Ending your tenancy

To find out about how to end your tenancy and what this entails, please visit: Ending your Tenancy.