Most customers pay their rent by Direct Debit because it’s straightforward, secure and means you never fall behind in your payments.
A Direct Debit is a payment that can be set up on any date or frequency and taken automatically from your bank account.
You can set up a Direct Debit by calling us on 0808 100 9596.
Alternatively, we offer a choice of other ways you can pay your rent. Whichever method you choose, it’s important to pay your rent on time or you risk losing your home.
Pay with a debit or credit card.
If you have online banking, you can make a rent payment using the following details:
You will need your payment reference number.
You can set up a Standing Order if you have online banking. You will need your payment reference number and use the following:
Pay by cash or card at any Post Office or where you see the PayPoint sign. You’ll need a Magenta Living Swipe Card from us to show the cashier.
If you need advice, please contact us on 0808 100 9596 and we will do our best to support you.
It is very important to Magenta Living that tenants pay their rent in full and on time. If you miss a payment you should contact us as soon as possible to agree with your income officer how you will clear your account. If you fail to clear the debt or fail to engage with us about doing so then we will arrange for a court hearing to seek possession of your home. If a hearing takes place it is likely that you will incur £325 court costs and ultimately the court could order that you vacate your home.
It is the tenant’s responsibility to ensure they secure the benefits they are entitled to. Delays in making a claim or responding to requests the local council or DWP for supporting information can result in the loss of benefit. If you would like help in claiming benefits or appealing a decision to deny you benefit then you should contact your income officer who can refer you to our financial inclusion team.
Your income officer can also arrange for the financial inclusion team to assist you if you are struggling to budget and manage your money. To speak with your income officer call our contact centre on 0808100 9596.
You may be able to claim housing benefit to cover some or all of your rent. Contact your local council for more information, or contact our Income Team for advice on 0808 100 9596.
If you require Debt Advice please contact the National Debt line on 0808 808 4000 or Citizens Advice: www.citizensadvice.org.uk/debt-and-money
To find out about how to end your tenancy and what this entails, please visit: Ending your Tenancy.