Emergency Response

Our Emergency Response Team provides a security service, which includes:

  • Monitoring CCTV cameras across Magenta Living Communities
  • Monitoring who has access to our high rise blocks
  • Responding to out of hours emergencies
  • Patrolling ASB 'hot spots'
  • Support tenants and colleagues by identifying tenancy related concerns
  • Providing extra security for vulnerable tenants.


The CCTV User Group Our CCTV cameras are monitored in our Control Room 24 hours a day, seven days a week, 365 days a year. There are 201 cameras in total which are located at all eight of our high rise buildings and across Magenta Living communities. 

We monitor access to and from the high rise buildings, to make sure that no unauthorised person gains access to the blocks.

We work closely with Merseyside Police and alert them to any incidents which are spotted on CCTV.

CCTV Code of Practice & Privacy Impact Assessments


CCTV Code of practice

Privacy Impact Assessment - Hoole Road

Privacy Impact Assessment - Lansdowne Road

Privacy Impact Assessment - Crossways Estate

Privacy Impact Assessment - Fieldway Court

Privacy Impact Assessment - Naylor Road

Privacy Impact Assessment -  Barncroft

Privacy Impact Assessment - Hartley Place


Emergency Response

We provide a response service between the hours of 3 pm and 11 pm. This includes patrolling ASB 'hot spot' areas, responding to incidents at any of our properties, and providing a visual presence in our communities.

Extra Security

We also help provide extra security for vulnerable tenants. This can include fitting security lights or window locks.