Emergency Response

Our Emergency Response Team provides a security service, which includes:

  • Monitoring of CCTV cameras in our eight high rise blocks
  • Monitoring who has access to our high rise blocks
  • Responding to out of hours emergencies
  • Patrolling ASB 'hot spots'
  • Assisting our Support Link service
  • Providing extra security for vulnerable tenants.


The CCTV User Group Our CCTV cameras are monitored in our Control Room 24 hours a day, seven days a week, 365 days a year. There are 106 cameras in total which are located at all eight of our high rise buildings.

We monitor access to and from the high rise buildings, to make sure that no unauthorised person gains access to the blocks.

We work closely with Merseyside Police and alert them to any incidents which are spotted on CCTV.

CCTV Code of Practice & Privacy Impact Assessments

Magenta Living CCTV control room Code of Practice - April 2017[pdf] 2MB

Privacy Impact Assessment - Hoole Road[pdf] 522KB

Privacy Impact Assessment - Lansdowne Road[pdf] 522KB

Privacy Impact Assessment - Crossways Estate[pdf] 136KB

Emergency Response

We provide a response service between the hours of 4 pm and 12 am (midnight). This includes patrolling ASB 'hot spot' areas, responding to incidents at any of our properties, and providing a visual presence in our communities.

Support Link

We regularly provide assistance to our Support Link service.

Extra Security

We also help provide extra security for vulnerable tenants. This can include fitting security lights or window locks.