1. image-Noise App.png The Noise App
  2. image-Pet Policy.png Pets Policy

How we are doing | Join a focus group

We want to keep you informed on how we are dealing with ASB in Wirral. We will update this page on a regular basis with our performance information. We also produce a regular article in our Tenant Newsletter detailing our activity dealing with ASB. 

Last updated: 29 April 2020

ASB New cases Year to Date

ASB Closed cases Year to Date


Interventions (2019 / 2020 financial year to date)

  • 150 Warnings
  • 280 Perpetrator interviews
  • 27 Notice of seeking possession served
  • 14 Surrender of property by perpetrator
  • 1 Injunction
  • 3 Eviction
  • 6 Mediation
  • 9 Extensions of starter tenancy
  • 7 Anti-Social Behaviours Contract
  • 1 Good neighbour agreement

ASB Customer Satisfaction (2019 / 2020 financial year to date)

  • Overall satisfaction with case handling - 94.12%
  • Overall satisfaction with case outcome - 90.48%

We survey all our customers once their case has been closed. If you are interested in joining our focus group please fill in the form below or Contact Us. 
 

ASB - Join a focus group

Note: Questions marked by * are mandatory

View our Privacy Notice to see how we use your information. 

Anti-Social Behaviour

We aim to tackle anti-social behaviour (ASB) in order to create sustainable communities. To report any ASB incidents please Contact Us.

View our ASB Policy & Procedure Summary:  

ASB_Policy_and_Procedure_Summary.pdf [pdf] 123KB
 

Anti-social behaviour can leave you feeling alarmed, harassed or distressed. It can include:

  • Vandalism, graffiti, or other deliberate damage to property
  • Teenagers hanging around on the streets
  • Rubbish or litter
  • Drug use or dealing
  • Drunk or rowdy behaviour
  • Noisy neighbours
  • Abandoned, dangerous or burnt out vehicles.

Our Neighbourhood Management Team will enforce the responsibilities set out in the Tenancy Agreement, to make sure you can enjoy your home, and live in peace and quiet.

If you need to report an incident or if you need advice, please Contact Us. We can arrange to meet with you at any safe location to agree a short term plan. We will not reveal your identity without your permission.

There are a number of actions that our officers can take to help you, including mediation, warnings, Acceptable Behaviour Contracts, or legal action.

We work with Merseyside Police and Wirral Council number of partners to help tackle ASB.

ASB Partners - Merseyside Police and Wirral Council

Service Standards

We will:

  • Make contact with all complainants by the next working day
  • Complete an ‘action plan’ with all complainants, detailing the steps we intend to take to tackle the ASB
  • Ensure all cases are closed formally either face to face or over the telephone

Useful Information

Crime Maps - Type in a postcode, and a map of the local area will appear, displaying crime information, along with monthly statistics, trends, and lots more.

Neighbourhood Statistics - Find facts and figures about your local neighbourhood, called super output areas. Other information includes deprivation, population, education, health, etc.

Fix My Street - An interactive website, where you can report issues affecting your area. The site sends your report to your local council. You can also check other reports that have been made in your local area