Reporting Anti-Social Behaviour

Reporting Anti-Social Behaviour 

Our Neighbourhood Housing Officers and Community Safety Officers are here to help and support you with any anti-social behaviour issues. If you need to report any issues, please: 

  • Call our Contact Centre. This is a 24/7 service you can call on 0808 100 9596. We offer advice, take information regarding the incident and pass a report to the Neighbourhood Housing team who will contact you within 3 working days, depending on the severity of the issue.  
  • Use our ASB Reporting Form - the link is below. After you submit the form, you will be contacted by a member of the Neighbourhood Housing team within 3 working days, depending on the severity of the issue. 
  • Use our Remote Reporting App – You can download the app to your phone from App Store or Google Play Store.  Full guidance on this is available in this section. After you submit your report, you will be contacted by someone from the Neighbourhood Housing team within 3 working days, depending on the severity of the issue. 

If the incident is deemed to be serious high-risk, you will receive a response within one working day from the Community Safety team. These include: 

  • Hate related  
  • Domestic abuse 
  • Assaults or violence towards a person 
  • Arson 

Click the link below to fill in our ASB form: 

Anti-Social Behaviour Reporting Form

Please note: If you comment or private message us on social media, there might be a slight delay in our Anti-Social Behaviour Team contacting you. Also, any messages sent to your Neighbourhood Housing Officer or Community Safety Officer via text or WhatsApp won't be responded to or reported. The quickest way to report ASB is through our ASB form or the Contact Centre. 

 

 

ASB Roadmap

 

For those complaints where a case has been opened, customers will be contacted within the following timescales. Serious high-risk incidents would receive a response within one working day as follows:

  • Hate related
  •  Domestic Abuse
  • Assaults or violence towards a person
  • Arson

For all other reported incidents, that we deem as ASB and a case is opened, the customer will be contacted within 3 working days

ASB Frequently Asked Questions

When should I contact the Police?

For emergency assistance, please call 999.

Crime is doing something forbidden by law, and in this instance, you should contact the Police.

Crimes that can often be mistaken for anti-social behaviour include:

  • Cuckooing is a crime where gangs exploit vulnerable people. A common form of cuckooing is when a vulnerable person’s home is taken over and used to conduct illegal activities.
  • Cannabis is an illegal drug, its use and/or supply should be reported to the Police. If a customer is identified as using and/or supplying cannabis in their home and this is witnessed by Police, Magenta Living will explore enforcement action.

Magenta Living work closely with the Police and other partners to help resolve ASB cases and look for useful long-term solutions to local problems.

 

Why do I need to report anti-social behaviour?

We take all reports of ASB seriously and will work with you to try and resolve the issue, but we cannot do this without your help.

Your report will give us the information and evidence that we need to take action to stop the ASB from happening. Without this, we are unable to understand what you are going through and how often something is happening.

When appropriate, we can also share information with our partners, like the Police, so that they can also investigate the problem swiftly and work with us to resolve it.

We need evidence to take this forward.

Your reports can also help us to understand if someone may need help or be at risk.

 

Can I report anti-social behaviour anonymously?

We can record anonymous reports, however, this will mean that our case officer will not be able to update you on actions being taken to resolve the report.

We promise to keep your details confidential.

In some cases, it may be apparent to the alleged perpetrator of who has made the complaint. For example, if you are complaining of loud music and you live in the only adjoining property.

There are certain things that we have a duty to report, for example where a child or vulnerable person may require safeguarding. If we need to disclose your information to a third party in these circumstances, we will always attempt to tell you first.

 

 

Can I report anti-social behaviour anonymously?

We can record anonymous reports, however, this will mean that our case officer will not be able to update you on actions being taken to resolve the report.

We promise to keep your details confidential.

In some cases, it may be apparent to the alleged perpetrator of who has made the complaint. For example, if you are complaining of loud music and you live in the only adjoining property.

There are certain things that we have a duty to report, for example where a child or vulnerable person may require safeguarding. If we need to disclose your information to a third party in these circumstances, we will always attempt to tell you first.

 

Should I speak to my neighbour before contacting you?

Sometimes, the best course of action could be to, calmly and politely, discuss your concerns with the person who is causing a problem, to see if an agreement can be reached.

For example, asking a neighbour to turn their music down after a certain time in person or by letter.

We understand that sometimes this isn’t possible, or that you may be worried about how the person will react. If you want to talk through the issue before you decide on the best course of action, please contact us.

 

What happens after I report anti-social behaviour?

All reports are stored on our internal case management system and can only be viewed by Magenta Living employees.

We will aim to contact you within 3 working days following a report of ASB and where appropriate, you will be offered an interview with your Neighbourhood Services Officer or Community Safety Officer.

When we contact you, we may need to ask you quite a few different questions to fully understand what has happened. These questions will also help us to identify any risks that we may need to help you manage, particularly in cases around domestic abuse or hate-related harassment.

During this interview, we will agree an action plan with you and discuss how we are going to progress the case.

The action plan will depend on several factors, including:

  • the type of ASB that is being reported
  • how often it happens
  • risks to others
  • evidence
  • who is being affected

We will need evidence to show that the allegations made to us are true. Evidence can be provided through photos, videos, or recordings.

For noise complaints, you may be offered The Remote App which can be downloaded onto your smartphone or tablet. You can record instances of noise which will be sent directly to us.

We would not encourage you to obtain evidence if it is not safe or appropriate to do so.

Most reports we receive are resolved quickly, however, some can be more complex. For more complex cases, we may take one or more of the following actions:

  • verbal warning
  • written warning
  • yellow and red card notice
  • mediation
  • restorative practice
  • acceptable behaviour agreements
  • parenting agreements

In some cases, legal action may become necessary, including an injunction, possession, or demotion order. The Police and Local Authority have additional authority to stop ASB.

If your case goes to court (and you are a victim/subject), you will have a named Officer who will support you through this process. They will be with you on the day and can arrange for transport and refreshments. They will talk to you before the hearing so you know what to expect, and you will get an opportunity to speak to the solicitor who is handling the case.

If following the court hearing a judge grants an Order, we will explain what this means and what happens next. We will keep in touch with you regularly after the court hearing to ensure the situation has been resolved. If you need any further support, this will be arranged for you.

 

When is my case closed? Can it stay open forever in case the problem starts again?

Cases are normally closed once the ASB issues have been resolved, and when you and Magenta Living have agreed to close it.

There may however be occasions when a case may be closed without an agreement or resolution from all involved parties.

We understand that you may be concerned about a problem starting again, however, we cannot keep a case open continuously if all actions have been met and/or the problem is resolved. Your case will remain on our management system, so Magenta Living employees can review it in the future if needed.

If your problem reoccurs, you can contact us and request that the old case be reopened.

 

I’m not satisfied with how my case is being handled and/or the outcome of my ASB report. How do I make a complaint?

All cases are regularly audited, and we independently attempt to survey all closed cases to get feedback on our service. If you are not satisfied with how your case is being handled, or the outcome, please contact us and ask to speak to Community Safety Team Manager. They will discuss your case handling and/or outcome to see if there is anything further that can be done.

If you are still not satisfied, you can make a complaint.

If you feel your reports are not being taken seriously by us, or any other support agencies such as the Police, you can raise a Community Trigger.

Anti-Social Behaviour

Our aim is to tackle anti-social behaviour (ASB) in order to create sustainable communities.

View our ASB Policy & Procedure Summary:  

ASB Policy July 2023 

Anti-social behaviour can leave you feeling alarmed, harassed or distressed. It can include:

What is ASB
Examples of ASB  Examples of what is not ASB
  • Threatening behaviour, harassment & intimidation
  • Hate related incidents
  • Assaults or violence towards a person
  • Domestic Abuse
  • Arson
  • Repeated incidents of verbal abuse
  • Damage to property
  • Criminal activity which interferes with Magenta Living’s housing management function
  • Persistent high level of noise
  • Noise at reasonable times including DIY
  • Children playing
  • Poor condition of property/garden
  • Car parking
  • Minor neighbour disagreements
  • One-off parties or noise
  • Animal noise/behaviour (unless persistent)
  • Social media disputes
  • Lifestyle clash
  • Dirty looks, rudeness or rude gestures
  • Cooking odours
  • CCTV/filming disputes
  • Babies crying
  • Gossiping
  • Smoking in own homes
  • Roaming dogs
  • Dog fouling
  • Cats in gardens
  • Bonfires

 

If you would like to read more about ASB terms and reporting, head over to our ASB glossary here.

Our Neighbourhood Management Team will enforce the responsibilities set out in the Tenancy Agreement, to make sure you can enjoy your home, and live in peace and quiet.

If you need to report an incident please fill in our Anti-Social Behaviour Reporting form above. If you need advice please  Contact Us. We can arrange to meet with you at any safe location to agree a short term plan. We will not reveal your identity without your permission.

There are a number of actions that our officers can take to help you, including mediation, warnings, Acceptable Behaviour Contracts, or legal action.

We work with  Merseyside Police  and  Wirral Council   number of partners to help tackle ASB.

ASB Case Review - If you are unhappy with the way you feel your ASB case has not been resolved or you are still experiencing ASB, you can request an ASB Case Review- your case will be independently reviewed click here for more information.

Cheshire East ASB

West Cheshire ASB

Halton ASB 

ASB Partners - Merseyside Police and Wirral Council

How we are doing

We want to keep you informed on how we are dealing with ASB in Wirral. We will update this page on a regular basis with our performance information. 

Last updated: 29th January 2024

ASB Figures

 

 

 

 

Interventions (2023/2024 financial year to date)

  • 80 Warnings 
  • 2 Eviction
  • 5 Injunction
  • 1 Section 21
  • 8 Anti-social Behaviour contracts
  • 13 NSP
  • 7 Good Neighbour agreement
  • 13 Mediation
  • 20 Referred for support.
  • 1 Referral to police
  • 7 Surrender of property
  • 6 Witness Statements 
  • 3 DNVA appeal request

ASB Customer Satisfaction (2023/2024 financial year to date)

  • Overall satisfaction with case handling - 91.3%

We survey all our customers once their case has been closed. If you are interested in joining our focus group please fill in the form below or Contact Us
 

ASB - Join a focus group

Note: Questions marked by * are mandatory

View our Privacy Notice to see how we use your information. 

Service Standards

We will:

  • Make contact with all reporters within 1-3 working days, depending on the nature of the ASB.
  • Complete an action plan with all reporters, detailing the steps we intend to take to tackle the ASB.
  • Ensure all cases are closed formally either face to face or over the telephone.

Useful Information

Crime Maps - Type in a postcode, and a map of the local area will appear, displaying crime information, along with monthly statistics, trends, and lots more.

Neighbourhood Statistics - Find facts and figures about your local neighbourhood, called super output areas. Other information includes deprivation, population, education, health, etc.

Fix My Street - An interactive website, where you can report issues affecting your area. The site sends your report to your local council. You can also check other reports that have been made in your local area