Support with ending your tenancy

Ending your tenancy with support at every step

When you're ready to move on from your Magenta Living home, we're here to make things as simple and stress free as possible. Ending a tenancy is just as important as starting one, and you won't be doing it alone.

Once you let us know you want to end your tenancy, we'll work with you throughout your notice period.

We'll:

  • Arrange a property inspection so we can better understand the condition of the home being returned to us
  • Talk with you about your situation and what matters to you
  • Explain what needs to happen before you hand back your keys
  • Offer advice and support throughout your notice period

You must give us the correct notice, as set out in your tenancy agreement, but we're here to guide you through what this means.

If at any point you're unsure about something, please get in touch and we'd be happy to help.

 

How to end your tenancy

Give your notice

To end your tenancy, you need to give us notice. Your tenancy agreement explains the notice period you must give, which is usually 4 weeks. If you're not sure what applies to you, just ask and we'll talk it through with you.

You can complete the Notice to Terminate form on this page or contact us to request one.

 

Property inspection

We'll arrange a visit to your home during your notice period. This is a friendly check in where we: 

  • Look at the condition of your home to help support you in preparing the property to be returned to us
  • Answer any questions you have
  • Talk about any help you may need

 

Before you move out 

We'll support you to leave the property in the right condition. This usually includes:

  • Removing all your belongings
  • Leaving the home clean and tidy
  • Repairing any damage that isn't fair wear and tear
  • Returning all keys (including window keys and fobs)

 

Handing in your keys 

You can bring your keys to our office, or in some cases we may be able to collect them from you if that's easier. We want the process to work around you.

How do I give notice to end my tenancy?

You can give notice by completing our Notice to Terminate form or by contacting us directly. We'll confirm your notice period and explain what happens next.

How much notice do I need to give?

Your tenancy agreement explains your notice period, which is usually 4 weeks. If you're unsure, get in touch and we'll check it with you.

What happens at the property inspection?

One of colleagues will visit your home to take a look around, and chat with you about what needs to happen next. They'll also explain the support available to you during your notice period, making sure you feel comfortable and well-informed every step of the way.

It's also a good chance for you to ask questions or tell us anything we should be aware of.

Will I get help during my notice period?

Yes. We'll stay in contact with you throughout your notice period to offer support and advice, and to make sure everything is clear.

Do I need to clear everything out of the property?

Yes, please remove all furniture, personal belongings, and rubbish before you leave. If items are left behind, we may need to recharge you for removal. If you need support to help clear your home, please let us know and we can arrange the support you need.

Can someone collect my keys if I can’t drop them off?

Yes. If you need support, we can arrange a convenient key collection.

What happens if I leave without giving notice?

You may be charged rent until the correct notice period has passed and keys are returned. If you're thinking of leaving, please contact us and we'll work with you to get things sorted properly.

What if my circumstances change during the notice period?

Please let us know as soon as possible. We're here to listen and support you with whatever comes next.

How to contact us about leaving your home

If you wish to leave your Magenta Living property and end your tenancy with us, you can do this by completing the Notice to terminate form.

Fill in the Notice to terminate form below:

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I, the undersigned, hereby give notice that I shall quit and deliver up possession of the above named premises which I hold as a tenant of Magenta Living, on the date stated below. Note: tenants are legally required to provide Magenta Living with 28 days’ notice of their intention to vacate the property.