Magenta Living is a Housing Association registered with the Information Commissioners Officer as a Data Controller.
Our registration number is Z9137302
Data Controller: Magenta Living
Magenta Living is committed to protecting and respecting your privacy. We believe it is extremely important to keep any personal information we have about our customers secure and confidential.
Legislation applies to Magenta Living’s use of anyone’s personal information and everyone has rights regarding how their personal information is handled.
The General Data Protection Regulation 2016 came into force on 25th May 2018 and Magenta Living adhere to the regulation at all times.
This Privacy Statement tells you what to expect when Magenta Living collects and stores personal and sensitive personal information. It applies to information we collect about tenants, service users, leaseholders, contractors, suppliers, partners, agents, board members and staff.
If we can store your personal information solely on computers we will, however there may be cases where we have paper copies instead of or as well.
It is held securely and we have security measures in place to protect it. Further information on why we collect information and how we store it can be found by clicking on the links below.
Magenta Living’s computer data centre is held at our head office Partnership Building. Where we use computers outside of our offices, including laptops and iPads, they are secure and protected.
We may also use computers which are owned or managed by our suppliers, these computers are also secure and protected.
During your tenancy we may collect and process information about you and members of your household. The lawful basis for this processing in most cases is contractual. We do this to:
Personal information is stored on our computer systems and/or a file.
Unless we advise you otherwise we will only collect and process personal information to carry out these functions.
We will collect relevant information from you in accordance with our contracts or information sharing agreements. This may include names and qualification information relating to your staff. The purpose is to enable you to provide services to our tenants on behalf of Magenta Living.
Information will be held centrally by our Procurement Team on our computer system and by the relevant team/department where necessary.
Throughout your appointment as a Board and/or Committee member we may collect and process personal information about you. The lawful basis for this processing in most cases is contractual. We do this to:
Information is held centrally by our Governance Team on our computer system and relevant contact information is held by individual teams.
We collect personal and sensitive personal information relating to our workforce. The lawful basis for this processing in most cases is in relation to managing the employment relationship through relevant legislation. We do this for:
Information is held centrally by our HR Team on our computer system. Individuals and line managers can access certain personal information through a request to HR. Note – some of this is available by a self service HR system, i.e. HR21.
We may use data disclosed to us for the purpose of preventing and detecting fraud. The lawful basis for this processing in most cases is legitimate interest.
Any personal data disclosed may be used for the purpose of preventing and detecting fraud. This includes information provided on the Magenta Living website, on the Customer Portal area, or in any other way provided to us online or not
The data collected may be used for the purpose of data matching and for further investigations. This involves comparing the data we hold on you with that held by third parties solely for the purpose of detecting and preventing fraud. We might also use your data to further investigate fraud that we think might have been committed.
This involves checking with various third parties, such as the Land Registry, banks, schools and utility companies.
We may collect the following personal information about you when you first come to us. The lawful basis for this processing in most cases is contractual.
For Housing Management purposes:
NB - if you pay us using your credit and debit card, we do not store the details, and we only exchange this information with the card holder
Normally, only Magenta Living will be able to access your personal information. However, we may need to share your information with third parties. We do this to achieve the purposes as set out in the information above.
We also share information with:
We will only share the minimum information necessary for the department, contractor or agency to carry out their services on behalf of Magenta Living.
We share limited personal information of our tenants with external contractors. Such as name, address and telephone number.
We do not share your personal information with anyone who claims to represent you, unless we are satisfied that you have appointed them or they act in some recognised official capacity. There may be a delay in dealing with requests while we confirm the caller’s identity or check that we have your approval to deal with them.
We do not give anyone else access to your information in return for payment for their marketing or commercial purposes.
We may sometimes be obliged to disclose your personal data by law, such as by a regulator with appropriate power (e.g. the Regulator of Social Housing), or court order. Information held by public bodies can be subject to Freedom of Information.
Unless you pay your bills using Direct Debit, we will not usually retain your payment details. Whoever pays your bills will have to give us the payment card details each time they make a payment.
We will not share your personal information with anyone who claims to represent you, unless we are satisfied that you have appointed them, or they act in some recognised official capacity. There may be a delay in dealing with requests while we confirm the caller’s identity, or check that we have your approval to deal with them.
We have a document retention schedule which sets out how long we keep different types of information for. We follow legal requirements and best practice.
We record all telephone calls received through our Contact Centre for 12 months.
Please contact us if you would like a copy of the schedule.
You have a legal right to access the information we hold on you. This is called a Subject Access Request.
By law we have a maximum of one calendar month to deliver the information from the point your completed request (form) has been verified.
We have a Subject Access Request form and will help you to submit your request.
To access the form you can email us at email@example.com, telephone us on 0808 100 9596 or call into the Magenta Living Birkenhead office.
Your right to certain information may be restricted. For example, information relating to a third party or information relating to a Police investigation.
You have the right to ask us not to process your personal information. However, we may be unable to provide our services to you if we are unable to record and process certain details.
We make it easy for individuals to withdraw their consent to us processing their personal data and publicise how to do so by:
Requests to withdraw should be sent to the organisation’s Data Protection Officer (DPO) for recording and processing. The DPO will consult with the relevant service, who originally requested consent to establish the implications. The DPO will notify the individual of the outcome. We act on individual requests to withdraw consent as soon as possible
Withdrawing consent does not retrospectively render processing unlawful.
You have the right to rectify in accurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed by providing a supplementary statement.
You have the right, (under certain circumstances, but not all) to oblige to erase personal data concerning you.
You have the right (under certain circumstances, but not all) to restrict processing of your personal data. For example, you may request this if you are contesting the accuracy of personal data held about you.
You have the right (under certain circumstances, but not all) to be provided with the personal data about you, which you have provided, in a structured, commonly used and machine-readable format.
You also have the right to ask for it to be transmitted to another controller.
Where your personal data is processed for direct marketing purposes, you have the right to object at any time o processing of your personal data for marketing, which includes profiling to the extent that it is related to such direct marketing.
Magenta Living does not perform any automated decision-making based on personal data that produces legal effects or similarly significantly affects you.
Magenta Living uses augmentation services to satisfy its legal obligation to ensure the accuracy of personal data being processed by using, for example:
Royal Mail Postal Address File (PAF) to update redirected addresses and to ensure address accuracy and completeness.
BT Operator Services Information System (OSIS) to ensure telephone number accuracy and completeness.
We collect the following information from visitors to our website and Customer Portal (MyMagenta). The lawful basis for this processing in most cases is legitimate interest.
You can control or delete cookies through the settings on your web browser.
This privacy statement doesn’t cover links within our website to other websites. We encourage you to read the privacy statements on the other websites you visit.
We exclude liability for actions taken in response to breaches of any Magenta Living policy. The responses described in this privacy statement are not limited, and we may take any other action we reasonably deem appropriate.
Where you make a contribution to our social media, we may also take the following actions in addition to any other actions described above:
We keep our privacy notice under regular review. We will update it if we undertake any new or amended processing. This privacy notice was last updated on 1st April 2019.
We will display the new Statement in all places where it can usually be found.
Magenta Living has subsidiary organisations who are also registered as Data Controllers with the Information Commissioner’s Office.
This privacy statement does not provide detail on all aspects of Magenta Living’s collection and use of personal information. We’re happy to provide any further information or explanation needed.
Please contact us using the information below.
If you want to get in touch you can do so online or by phoning our Contact Centre on 0808 100 9596 or writing to us at our Head Office:
Magenta Living tries to meet the highest standards when collecting and using personal information. We take any complaints we receive seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading, inaccurate or inappropriate.
We do compile and publish statistics showing information, like the number of complaints we receive, but not in a form that identifies anyone.
You can make a complaint by calling our Contact Centre on 0808100 9596 or by writing to our Data Protection Officer at the above address.
If you remain unhappy with our response you have the right to complain to the Information Commissioners Office by writing to:
Information Commissioner’s Office
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