Your views are important to us, and your feedback is vital in helping us to improve our services.
We hope that you are pleased with the services we offer, and that you will never have a reason to complain. But if there's something you aren't happy with, we would like to know so we can try to put it right. We will also use your complaint to make sure that we don't get things wrong again.
If you have followed our complaints process but are unhappy with the outcome, you can contact the Housing Ombudsman. You can contact the Housing Ombudsman service on 0300 111 3000 (Freephone) or 020 7421 3800. You can also email them or visit their website.
In addition to making complaints, you can also compliment our services or make suggestions on how they are delivered. Both will identify good ways of working and provide us with valuable ideas.
|0808 100 9596|
Partnership Building, Hamilton Street, Birkenhead, CH41 5AA
Sometimes, you might use the word ‘complaint’ for issues that would not be addressed through our complaints process. These can include: