How to complain to Magenta Living
How to complain to Magenta Living
If you are still unhappy with our services and would like to raise a complaint with us, we have a few ways which you can do so to suit you...
The form on our website:
Raise a ComplaintTel: 0808 100 9596
Email: yourvoice@magentaliving.org.uk
Write to us: Partnership Building, 45 Hamilton Street, Birkenhead, CH41 5AA
Face-to-face: Come and have a chat in our customer hub or speak to a member of staff in your area
You also have the right to approach a third party advocate to raise a complaint on your behalf. You would need to give Magenta Living expressed permission to discuss the matter directly with this third party.
You can submit a complaint anonymously and whilst this will be fully investigated, should you choose to complain in this way you will receive no further communication from us regarding your complaint.
What happens after you submit a complaint
Magenta Living will acknowledge your complaint within five working days where possible and we will keep you informed throughout the process. We aim to respond to all complaints within ten working days but if we need more time then we will let you know.
You have the right to challenge the response to your complaint via our appeals process. For further information on how Magenta Living processes complaints, please see our complaints policy.
Housing Ombudsman Service
The Housing Ombudsman can offer an advisory service throughout your complaint and can provide an independent review should you remain dissatisfied once you have exhausted our complaints process.
You can call the Housing Ombudsman's on 0300 111 3000 or view further contact options, here.