If you can smell gas, suspect a carbon monoxide emergency or know a pipeline has been struck call Cadent, the National Gas Emergency Service on 0808 111 999 available 24 hours a day.
You can report your repair to us by:
How quickly we carry out a repair depends on all of the following:
Sometimes, we may change the priority of a repair depending on personal circumstance, for example, if there is a risk to your health or safety, or if you will be affected by not having the repair done sooner.
We've created this guide which includes useful information on:
You may also find these policies useful:
Is there a job you’ve been putting off for ages? Need help because you haven’t the time or don’t know where to start - such as putting up a shelf or wardrobes maybe - look no further! Read about our Handy Person Service.