
Smell Gas?
If you can smell gas, suspect a carbon monoxide emergency or know a pipeline has been struck call Cadent, the National Gas Emergency Service on 0808 111 999 available 24 hours a day.
What to do if you smell gas (sign language)
Need a Repair?
You can report your repair to us by:
- Using our online service, HouseCall
- Calling us on 0808 100 9596, 24 hours a day, seven days a week
Repair Response Time
How quickly we carry out a repair depends on all of the following:
- What the fault is
- The amount of inconvenience it is causing you and others in your home
- Your general health and safety
- The risk of further damage to the property being caused
Sometimes, we may change the priority of a repair depending on personal circumstance, for example, if there is a risk to your health or safety, or if you will be affected by not having the repair done sooner.
Responsive repairs by priority and response time:
Repairs and Maintenance Guidance
We've created this guide which includes useful information on:
- How to report a repair
- What we are responsible for
- What you are responsible for
- How we prioritise a repair request
- The repair process
- Other types of work that may be carried out
- Service standards
- Code of conduct
- Handy Person Service
- Contents insurance
- Complaints, comments and compliments
Download: Repairs and Maintenance Guidance