Need a Repair?

You can report your repair to us by:

  • Using our online service, HouseCall
  • Calling us on 0808 100 9596, 24 hours a day, seven days a week

What is an emergency repair?

A repair is classed as an emergency when there is an immediate health and safety risk to you or your home, such a serious electrical fault or total loss of water supply.

Smell gas?

If you can smell gas, suspect a carbon monoxide emergency or know a pipeline has been struck call Cadent, the National Gas Emergency Service on 0800 111 999 available 24 hours a day.

Our response time

Depending on the type of repair you need, we will respond to:

  • Emergency: 24 hours - in some cases, this will be on the same day dependant on the nature of the emergency 
  • Non Urgent: 21 day response
  • Planned: Repairs will be completed as part of a planned repair programme where you will be given a target completion time

You will be offered an appointment for non-urgent repairs. This will either be a be a morning appointment (between 8am and 1pm) or an afternoon appointment (between 12.30pm and 5pm).

Thursday evening and Saturday morning appointments are also available.

Policy - Lettable standard operational.pdf[pdf] 96KB

Policy - Repairs and maintenance.pdf [pdf] 235KB

Handy Person Service

Is there a job you’ve been putting off for ages? Need help because you haven’t the time or don’t know where to start - such as putting up a shelf or wardrobes maybe - look no further! Read about our Handy Person Service