Need a Repair?

You can report your repair to us by:

  • Using our online service, HouseCall
  • Calling us on 0808 100 9596, 24 hours a day, seven days a week


What is an emergency repair?

A repair is classed as an emergency when there is an immediate health and safety risk to you or your home, such a serious electrical fault or total loss of water supply.

If you have a gas leak, you should call National Grid immediately on 0800 111 999.


Our response time

Depending on the type of repair you need, we will respond to:

  • Emergency: Same day response
  • Non Urgent: 21 day response

You will be offered an appointment for non-urgent repairs. This will either be a be a morning appointment (between 8am and 1pm) or an afternoon appointment (between 12.30pm and 5pm).

Thursday evening and Saturday morning appointments are also available.


Handy Person Service

Is there a job you’ve been putting off for ages? Need help because you haven’t the time or don’t know where to start - such as putting up a shelf or wardrobes maybe - look no further! Read about our Handy Person Service