Smell Gas?

Cadent Logo If you can smell gas, suspect a carbon monoxide emergency or know a pipeline has been struck call Cadent, the National Gas Emergency Service on 0808 111 999 available 24 hours a day. 

What to do if you smell gas (sign language)

Need a Repair?

You can report your repair to us by:

  • Using our online service, HouseCall
  • Calling us on 0808 100 9596, 24 hours a day, seven days a week

Repair Response Time

How quickly we carry out a repair depends on all of the following:

  • What the fault is
  • The amount of inconvenience it is causing you and others in your home
  • Your general health and safety
  • The risk of further damage to the property being caused

Sometimes, we may change the priority of a repair depending on personal circumstance, for example, if there is a risk to your health or safety, or if you will be affected by not having the repair done sooner.

Responsive repairs by priority and response time:

Magenta Living Responsive Repair Times

Repairs and Maintenance Guidance

We've created this guide which includes useful information on: 

  • How to report a repair
  • What we are responsible for
  • What you are responsible for
  • How we prioritise a repair request
  • The repair process
  • Other types of work that may be carried out
  • Service standards
  • Code of conduct
  • Handy Person Service
  • Contents insurance
  • Complaints, comments and compliments

Download: Magenta Living's Repairs and Maintenance Guidance

Repairs and Maintenance Guidance

You may also find these policies useful: