Magenta Living supports the National Housing Federation’s pledge; customers engaging with us to get their rent payments back on track will not be evicted from their home due to financial hardship.
During the pandemic, Magenta Living’s Income Team helped 37 customers sustain their tenancies by having open, honest conversations. Working together, customers entered into arrangements that helped reduce their arrears. Regular contact is so important as this allows strong relationships to be built between customers and our Income Team to achieve the desired outcome of sustainability.
We urge any customers to please get in touch with us if they are struggling to pay their rent. Our Income Team are here to discuss their individual situation and to help provide a suitable solution.