At Magenta Living, we want to the best possible service to our customers.
To help us do this we are working with a market research company called IFF Research – an independent market research company.
IFF may contact you to find out what you think of us. They will ask questions around how you think we are doing as a landlord or about the services we provide you.
If you get a call, it will be from a London area code. Their number has recently been updated and is now: 0203 148 7645.
Taking part in the survey is completely voluntary, but we do encourage you to give us your feedback so that we can use the results to improve the services that we provide.
The responses from the survey will not be shared with any other organisation or used for marketing purposes. The responses are treated in the strictest of confidence and responses will be treated anonymously.
Why is Magenta Living doing satisfaction surveys?
We want to put our customers at the heart of everything we do. We want to get sight of the things we get wrong and do more of the things we get right.
Who is IFF Research?
IFF currently complete telephone surveys on behalf of Magenta Living.
IFF Research is a member of the Market Research Society, so they are bound under a strict code of conduct. IFF won’t ever ask for financial information or try to sell anything.
Further information about the company can be found by visiting their website: https://www.iffresearch.com.
If you are contacted by IFF Research and you are concerned about their identity, please call our Contact Centre on 0808 100 9596 where our advisors will be happy to assist.