News

Magenta Living has a long history of working in partnership with customers and we believe we are more than just a landlord, as we work alongside our customers and partners to help create communities where people can thrive. We are still committed to these partnerships with customers which have seen us invest heavily in properties and create social value as we respond to changes and maximise our impact in our neighbourhoods.

In order to ensure that our property condition information is kept up to date, we have commissioned an independent company Savills to carry out a stock condition survey to some of our properties between now and July.

Connor is studying for a level 3 NVQ in Electrical Installation and has one year left before he has completed his apprenticeship. Connor decided he wanted to do an apprenticeship as he wanted to learn a trade and knew he wanted to be an electrician after completing work experience.

Thomas completed his plastering apprenticeship back in 2009 and since then hasn’t stopped learning and gaining qualifications! He is currently in his eleventh year at Magenta Living and has progressed from an apprentice plasterer to a Trainee Voids Repairs Manager.

Lisa completed her four year apprenticeship in Electro Technical Installation back in 2015 after studying one day a week at Wirral Metropolitan College. Lisa loves the fact her role is hands on and practical and since she completed her apprenticeship, she has become a qualified supervisor. She also hopes to step into a management role one day.

We're supporting this week's National Apprenticeship Week (#NAW2018). At Magenta Living one of our current corporate objectives is ‘leading by example – ensuring our Board and staff have the appropriate skills to deliver our vision and values.’ Magenta Living has apprentices in order to ensure we are helping develop staff in their chosen roles and responsibilities as well as providing them with on the job training, particularly in manual roles such as bricklayers where there is currently a skill shortage. It is also important that we develop apprentices and invest in them as they will hopefully form part of our approach to succession planning.

Due to the cold weather, our contact centre is experiencing a high volume of calls. If you are calling about a non-emergency service then please use our online services so we may help our most in need customers.

You can report a repair online here: https://www.magentaliving.org.uk/repairs

For all other services, you can get in touch via our online form:https://www.magentaliving.org.uk/contact-us

Magenta Living has successfully completed the purchase of over 400 affordable homes from one of the UK’s largest social housing providers, Your Housing Group (YHG), on Monday 15 January 2018, following a successful consultation process.

Update - 13 December 2018: Any affected customer who had the extra payment taken by AllPay received a refund back into their bank account on Monday (11 December). Any customer who may have incurred bank charges as a direct result of this will be able to get a full refund from AllPay once proof is provided. We are currently awaiting an incident report from AllPay about this and please be assured that Magenta Living will be seeking assurances that this will not happen again.