Together with Tenants - The NHF want your feedback | News

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Together with Tenants - The NHF want your feedback

The National Housing Federation has developed a draft plan for strengthening the relationship between housing associations and their tenants and residents – and they want your feedback! 

The ambition of Together with Tenants is to strengthen the relationship between housing associations and their tenants and residents.

Following a large number of conversations, workshops and meetings with members, tenants, residents and stakeholders, the National Housing Federation have developed a four-point plan for delivering this an ambition. The four actions are:

  1. A new requirement in our Code of Governance for boards to be accountable to their tenants and residents.
  2. A new charter setting out what tenants and residents can expect from their housing association landlord.
  3. Tenant and resident oversight and scrutiny of the charter with a report on how their landlord is doing against charter commitments.
  4. A closer link with regulation.
     

View the four-point draft plan here: Together_with_Tenants_draft_plan[pdf] 199KB

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How to provide feedback

If you are a housing association tenant or resident, there are four ways you can share your feedback:

The table below also provides an overview of what our four-point plan means for tenants and residents.
Action What it means
1. A new requirement in the National Housing Federation Code of Governance for boards to be accountable to their tenants and residents Your landlord’s board would agree to be as accountable as possible to all residents and tenants
2. A new Together with Tenants Charter Your landlord would set out, in a clear and publicly available document, what you can expect from them
3. Tenant and resident oversight and scrutiny of the Charter Tenants and residents can publicly report on how your landlord is doing
4. A closer link with regulation Tenants and residents oversight of the charter can provide useful evidence to the regulator about whether your landlord is compliant with the consumer standards

 

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