The National Housing Federation has developed a draft plan for strengthening the relationship between housing associations and their tenants and residents – and they want your feedback!
The ambition of Together with Tenants is to strengthen the relationship between housing associations and their tenants and residents.
Following a large number of conversations, workshops and meetings with members, tenants, residents and stakeholders, the National Housing Federation have developed a four-point plan for delivering this an ambition. The four actions are:
- A new requirement in our Code of Governance for boards to be accountable to their tenants and residents.
- A new charter setting out what tenants and residents can expect from their housing association landlord.
- Tenant and resident oversight and scrutiny of the charter with a report on how their landlord is doing against charter commitments.
- A closer link with regulation.
View the four-point draft plan here: Together_with_Tenants_draft_plan[pdf] 199KB
How to provide feedback
If you are a housing association tenant or resident, there are four ways you can share your feedback:
- Participate in the National Housing Federation webinar on 8th April 2019
- Respond to the online questionnaire, guided by a set of specific questions
- Email the National Housing Federation to share your thoughts and questions
|Action||What it means|
|1. A new requirement in the National Housing Federation Code of Governance for boards to be accountable to their tenants and residents||Your landlord’s board would agree to be as accountable as possible to all residents and tenants|
|2. A new Together with Tenants Charter||Your landlord would set out, in a clear and publicly available document, what you can expect from them|
|3. Tenant and resident oversight and scrutiny of the Charter||Tenants and residents can publicly report on how your landlord is doing|
|4. A closer link with regulation||Tenants and residents oversight of the charter can provide useful evidence to the regulator about whether your landlord is compliant with the consumer standards|