Together with Tenants - The NHF want your feedback | News

The National Housing Federation has developed a draft plan for strengthening the relationship between housing associations and their tenants and residents – and they want your feedback! 

The ambition of Together with Tenants is to strengthen the relationship between housing associations and their tenants and residents.

Following a large number of conversations, workshops and meetings with members, tenants, residents and stakeholders, the National Housing Federation have developed a four-point plan for delivering this an ambition. The four actions are:

1. A new requirement in our Code of Governance for boards to be accountable to their tenants and residents.
2. A new charter setting out what tenants and residents can expect from their housing association landlord.
3. Tenant and resident oversight and scrutiny of the charter with a report on how their landlord is doing against charter commitments.
4. A closer link with regulation.
    

View the four-point draft plan here: Together_with_Tenants_draft_plan[pdf] 199KB

How to provide feedback

If you are a housing association tenant or resident, there are four ways you can share your feedback:

• Participate in the National Housing Federation webinar on 8^th April 2019
• Respond to the online questionnaire, guided by a set of specific questions
• Email the National Housing Federation to share your thoughts and questions 
   

The table below also provides an overview of what our four-point plan means for tenants and residents.

Action	What it means
1. A new requirement in the National Housing Federation Code of Governance for boards to be accountable to their tenants and residents	Your landlord’s board would agree to be as accountable as possible to all residents and tenants
2. A new Together with Tenants Charter	Your landlord would set out, in a clear and publicly available document, what you can expect from them
3. Tenant and resident oversight and scrutiny of the Charter	Tenants and residents can publicly report on how your landlord is doing
4. A closer link with regulation	Tenants and residents oversight of the charter can provide useful evidence to the regulator about whether your landlord is compliant with the consumer standards