Assignments
We will explain how to ask for your tenancy to be transferred to another person, what evidence we need and how we will make a fair decision. We will confirm we have received your request within 5 working days and give you a full written response within 20 working days. If we need more information, we will explain what is missing.
Mutual exchange
We will help you apply to swap homes with another tenant. We will explain the checks, keep you updated and give you a clear and fair decision. We will confirm we have received your request within 5 working days and make a decision within 42 calendar days.
We will handle your request to take over a tenancy after a tenant dies with care and fairness. We will explain what information we need and confirm our decision in writing. We will confirm we have received your request within 5 working days and give you a full response within 20 working days.
We will visit your home when we need to understand how your tenancy and home are going or whether you need support. We will explain why we want to visit, give you at least 2 working days' written notice and let you rearrange the appointment. We may give less notice if there is an emergency or an immediate safety concern.
We will explain any costs you may need to repay after leaving your home. We will tell you in writing what the cost is for, how we worked it out and how you can ask us to review it. We will send this explanation within 10 working days of you leaving the home.
We will give you a safe way to report suspected tenancy fraud and protect your name where possible. We will confirm we have received your report within 5 working days and aim to tell you the outcome within 20 working days.
We will help you understand how to ask for changes to your home that support independent living. We will explain what information is needed, what happens next and who is responsible. We will confirm we have received your request within 2 working days and give you an update within 20 working days.
Often larger adaptations require funding from the local authority. We will act on your behalf in any conversations with the local authority and keep you updated on progress. We can not always control the time and date your adaptations will be delivered but we will always be there to answer any questions you have throughout the process