Community Walkabouts
We will hold regular estate walkabouts with customers and local partners so you can raise issues in your area. We will publish when they are happening, visit every neighbourhood patch at least once every 12 months and visit areas with greater needs more often. We will explain what action will be taken after an issue is raised.
Tenancy and independent living support
We will offer practical, personal support to help you keep your tenancy and live independently. We will agree how and when to contact you. If you ask for a home visit, we will see you within 10 working days.
We will investigate reports of fly-tipping on Magenta land and arrange removal based on the risk. We will respond using the timescales in our repairs policy, explain what will happen next.
We will look after shared grassed areas and grounds through our seasonal programme and check the quality of the work. If you raise a concern, we will confirm we have received it within 2 working days and answer you within 10 working days.