Access to Information (STAIRS)

Governance within a Housing Association means making sure the organisation is run properly, treats people fairly, and uses money wisely to support its customers and the community.

• You can find out everything you want to know about Magenta Living by visiting About Us.

• Find out about Magenta Living, and our strategic vision, "The Road to 2030". 

• Magenta Living is led by a team of Board Directors; find out more about who they are by visiting Our Board.

• Meet our Executive Team on the Executive Leadership Team page.

• Information about how our senior leadership is paid is provided within our Financial Statements.

• Our governance arrangements are outlined here: Governance at Magenta Living.

Empowering people is our purpose and that's why we offer various ways for customers to get involved, have a voice and provide feedback. This holds us to account and helps shape our services. The are different ways to get involved and provide your feedback, visit our Get Involved page to find out more.

At Magenta Living, we are passionate about delivering great services to our customers, but we understand that sometimes things will go wrong, and we may not get it right the first time. You can find out about our complaints process and relevant policy here: Your Feedback

We publish details about our spending, grants and use of service charge income in our financial statements. These can be found in our Financial Statements which are updated annually.

We also publish annual reports that can be accessed online here Annual reports.

Like most housing associations, we collect charges which cover the cost of additional services within your tenancy. These are called service charges and are fixed at the start of the year based on estimated costs, you can read about our Service Charges here.

Magenta customers can view a copy of their statement and any services charges via MyMagenta here.

Annually Magenta Living spend around £60 million to provide essential goods, services and works to our customers. The goods and services we buy are paid for by public funds, so we have a legal and moral duty to make sure that value for money is achieved. You can find out more about our procurement strategy here.

What we refer to as 'The Road to 2030' is the Magenta Strategic Vision and Plan. The plan sets out how we will deliver our purpose and vision to empower people and open doors to homes full of love, communities full of life and a world full of possibilities. The plan was created in collaboration with our colleagues, customers and Board. You can read our Strategic Vision & Plan here.

Your home page highlights all the services we offer and any relevant information relating to them.

You can find updates on our ongoing and completed maintenance projects on the following pages:

• Damp and Mould which also includes Disrepair information

• Building Safety

• Asset Management Strategy

• Stock Condition Surveys

Magenta Living is committed to managing, maintaining and maximising the social and commercial value of our homes through our Active Asset Management. This plan is built on strategic principles, which you can learn more about from our Asset Management Strategy.

We are committed to being transparent and accountable, and to demonstrating continuous improvement in our services. To support this, we regularly measure, monitor, and publish our performance data here, which includes the below:

• Annual Reports and 2024/25 Environmental, Social and Governance Report

• Complaint metrics: See our Complaints Performance, which includes the following complaints performance information:

  • Complaints: Annual Performance and Service Improvement Report

  • Housing Ombudsman Self Assessment

• Financial Statements

• Tenant Satisfaction Measures (TSMs): In 2024, the Regulator of Social Housing introduced a system for assessing how well all social housing landlords in England are doing at providing good quality homes and services which landlords like us, must report on. Magenta Living's Tenant Satisfaction Measures can be found here, which includes the following information: 

  • Overall satisfaction

  • Keeping properties in good repair

  • Maintaining building safety

  • Respectful and helpful engagement

  • Effective handling of complaints

  • Responsible neighbourhood management

• Media releases: information produced by our media team is published in the Our News Section.

• Inspections outcomes: The Housing Ombudsman publish decisions on any cases investigated on their website. To view their decisions about us, enter Magenta Living in the Landlord name field and click Apply Filters . In addition to information from the Ombudsman, our latest RSH regulatory judgement can be found here.

• Description of services: the Your home section describes all our core services.

• Advice and guidance for customers: the help and support page of our website contains extensive advice, guidance and support for our customers and residents.

Information held in legally required registers: Home Safety page provides detailed safety information for individual buildings.

Other lists and registers related to social housing management: Most of our social housing properties are allocated via local authority choice-based lettings schemes. You can find out how to apply for a Magenta Living home on our Find a Home page. Alternatively, users can search by postcode using Apply for council housing - GOV.UK.