We want to provide you, our customers with a choice of communication channels which you feel comfortable using, whether that’s online, telephone or face to face. We have recently launched a Live Chat feature which gives you the option to ‘chat’ with one of our customer access advisors anytime between 9am and 3pm, Monday – Friday on our website. Look out for the Live Chat banner to start a chat!
Will this affect Magenta Living’s main contact number?
No. Our contact centre will continue to provide a 24/7 telephone service on 0808 100 9596.
We’d like your feedback!
If you have already used our Live Chat feature, we’d like to know what you thought by providing us with your feedback. Head to www.magentaliving.org.uk/live-chat-feedback