Independent Survey by IFF / Voluntas | News

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Coronavirus | Important service update

In response to the Coronavirus we have closed Partnership Building to visitors. We continue to review our service delivery and our Contact Centre are now able to take and log routine repairs as well as emergency and urgent repairs. Due to this, our call volumes may be higher with longer wait times when contacting us. You may wish to choose the option for a call back if this is the case.

Please see further guidance, here.

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Independent Survey by IFF / Voluntas

Magenta Living have employed an external organisation IFF (Voluntas) to undertake surveys on our behalf. This helps us get independent feedback so we can understand the needs of our customers now and in the future.

 

If you are contacted by IFF (Voluntas) and you are concerned about their identity, please call our Contact Centre on 0808 100 9596 where our advisors will be happy to assist.

 

IFF (Voluntas) will never ask you for personal or financial information. If you are asked for this information, please end the call and contact us on 0808 100 9596

 

For more information on being fraud aware, please visit the Action Fraud website https://www.actionfraud.police.uk/individual-protection


To view Magenta Living's privacy policies, please visit: www.magentaliving.org.uk/privacy

Posted on at by Michael Munn

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