Damp and Mould
We want you to be happy and safe in your home and we take reports of damp and mould very seriously.
What is Damp and Mould?
Damp and mould is more than a household nuisance. It's a problem that can affect you health and your home.
Damp is excess moisture, caused by leaks, poor ventilation or rising water. Additional moisture can enter the home when there are issues with the fabric of the building such as defects in render, leaking roofs, faulty guttering, and leaks from inside the property as well as through everyday activities such as breathing, cooking, and washing.
Mould is a fungus that grows in damp conditions appearing as either black spots or patches. It usually can be seen around windows reveals, on walls and ceilings but can also grow on furniture, carpets, upholstery, and wooden items such as doors and skirting boards.
It may not always be clear why you have damp or mould in your home, so it's important you report it so we can fully investigate.