Your Neighbourhood

We have a team of 21 dedicated Neighbourhood Housing Officers who work within our 22 neighbourhoods.

Your Neighbourhood Housing Officer is here to help you. If you are experiencing any issues or have any questions or queries about your home or where you live then please contact us today.  Find out below who your Neighbourhood Housing Officer is.

 

Housing Officer Area Details

Phil Coran

Phil Corran 

Neighbourhood Manager - Allocations
Oversees the team dealing with Woodchurch, Prenton, Noctorum, Moreton, Overchurch, Wallasey, New Brighton, Upton, Pensby, Irby, Thingwall, Heswall

Phil is covering the management of the team whilst Rachel Griffiths is on Maternity Leave

 

I have worked for Magenta Living for over 3 years. I have 15 years' experience in housing. I have previously worked as a Housing Officer in Bootle and Knowsley.

Outside of work I enjoy swimming, the gym and spending time with family.

Lorraine Thomas

Lorraine Thomas

Neighbourhood Manager – Tenancy Management  

Oversees the team dealing with North and Central Birkenhead, Bebington, Rock Ferry, Tranmere, Oxton, Bromborough Eastham and areas outside of Wirral

I’ve worked in housing for over 38 years. I started my career at Wirral Borough Council before the housing stock transferred over.

I enjoy horse riding and I am an experienced scuba diver.

Steve Owens

Steve Owens

Neighbourhood Housing Officer for Woodchurch Central, Bridge Meadow, Woodchurch High Rise

I have worked in housing for 45 years.  I started my career at Liverpool City Council and have worked for most of the Merseyside based Housing Associations since then, in a variety of roles including both Neighbourhood Housing Officer and manager roles.   

I enjoy all sports, particularly football, and I love travelling and holidays!

Carl Caffery

Carl Caffery

Neighbourhood Housing Officer for Birkenhead North: Rivers Estate, Arkle, Tollemache and the Crossways area I have worked in housing for 20 years. My career started with Wirral Borough Council. I worked formerly in housing offices in Rock Ferry, Woodchurch and North End.

I enjoy playing golf and kayaking.

Sam O'Brien

Sam O'Brien

Neighbourhood Housing Officer for Bromborough, New Ferry, Dell Estate

I started my role as a Neighbourhood Housing Officer in April 2023.  My previous role was in Magenta Livings Complaints department.

 

Netty Hayes

Neighbourhood Housing Officer for Bebington

I have worked in Housing for over 25 years in various roles. I started my career in housing area offices with Wirral Borough Council.

 

Mel Williams

Mel Williams

Neighbourhood Housing Officer for South Rock Ferry: Woodward Estate, Albany Estate, Harrogate Estate, Ward Grove, Knowsley Court and The Towers

I have worked for Magenta Living for just over 3 years. I started in the Contact Centre and have been a housing officer for nearly 2 years.  

I enjoy hiking in the mountains and cheering on my girls at football.

Clare Ballard

Clare Ballard

Neighbourhood Housing Officer for Rock Ferry:   Dacre Hill Estate, Peel Ave Estate, Beaconsfield, Grenville Road/ Way, Meadowfield, Fairhaven Close, Green Lane and  Helmingham

I have over 20 years housing experience, mainly working within the homeless sector for 18 years.

The past 2 years I’ve worked for Magenta Living within this team.

Outside of work I love to travel and spend time with my family and friends.

Julie Davies

Julie Davies

Neighbourhood Housing Officer for the Mount Estate, Oxton, Rock Ferry North, Clarendon Estate, Grovewood Court, Hillside area, Agnes and Stuart Road, Walker Street

I have worked in various roles within housing for over 25 years.

Outside of work I enjoy family time and have a black belt in Taekwondo.

Siobhan Mottram

Siobhan Mottram

Neighbourhood Housing Officer for Central Birkenhead: Parkview, Banning Close Bentinck Estate, Dover/Edgar, Fieldway Court, Neston Gardens and Victoria Court

I have worked for Magenta Living for the past 4 years, prior to this I worked in children’s social care as a Social Worker in Liverpool.

Outside of work I love spending time with my family and I love nothing better than watching my two girls dance.

Chris Collins

Chris Collins

Neighbourhood Housing Officer for Birkenhead North and Central: St Annes, Connaught and Jamesbrook, Gillbrook Square, Brassey Street I have recently joined Magenta Living. Prior to this I worked for another Housing Association where I gained knowledge and skills regarding the housing sector.  I’ve also worked in the civil service for 13 years.

I enjoy photography and spending time with my two boys.

Jennifer Whelan

Jennifer Whelan

Neighbourhood Housing Officer for Birkenhead North: Bidston Rise Estate,  Vyners Estate, Rocklands and St Ives

I started my career in the criminal justice system, Crown Court and then Barristers Chambers. I then worked in housing for 10 years before moving to the the Probation Service, working with female offenders. Housing lured me back and I joined Magenta Living in September 2022.

Outside of work I love spending time with my 3 daughters, and I’ve recently learnt how to run 5k with my best friend.

Billy Foster

Billy Foster

Neighbourhood Housing Officer for Prenton and  Noctorum

I’ve previously worked for the emergency supported housing for young people for three years in Wirral. I then moved over to Neighbourhood Housing in August 2022.

I’ve been a foster carer for 4 years now and love doing that, no day is ever the same and every day is a new adventure.

    

 

 

 

Jess Fee

 

Jess Fee

Neighbourhood Housing Officer for Pensby/Irby, Thingwall and Heswall

I have been working for Magenta Living for nearly 2 years in the Housing Services Admin Team  I am covering this patch for another officer who is on maternity leave.

 

 

Luci McCrorie

 

Luci McCrorie

Neighbourhood Housing Officer for Woodchurch North and South I've been working at Magenta Living for 2 years, I have previous experience working for Child Line and youth work.

Rose Smith

Rose Smith

Neighbourhood Housing Officer for Eastham, Ellesmere Port, Chester, Halton and out of Wirral areas (including Sandbach and Audlem)

I have worked within the housing sector since 2019 after working as a domestic abuse specialist practitioner for 5 years.

I`m a vegan and I love animals. I have one dog, 3 cats and 4 chickens - they are all rescues. I train martial arts, volunteer in a horse sanctuary and I am currently learning to swim.
 

 

Kerry Watterson

Kerry Watterson

 

Neighbourhood Housing Officer for Woodchurch East, Overchurch, Greasby, Upton and Woodpecker Close

I have worked in housing for 25 years and really enjoy working in the sector.

Outside of work, I like live gigs, beach walks with my dog, family time and keeping fit.

Carol Taylor

Carol Taylor

Neighbourhood Housing Officer for Wallasey South: Seacombe, Union Street area, Oakdale, Wheatland and Mersey Court I have worked at Magenta Living since 2016 as a Neighbourhood Housing Officer. 

After work I like to see family, cook, cycle, read and garden.

 

Paul Millward

Paul Millward

Neighbourhood Housing Officer for Wallasey South:
Gorsedale Estate, Burnside/ Limekiln, Ruskin Estate, Wallasey Village, Liscard and Liscard House

I have worked for Magenta Living as a Neighbourhood Housing Officer for over 4 years. Prior to this I worked in Sheltered Housing for several years and worked in law before then.

Outside of work, I love sport and I am a big Tranmere Rovers fan!

Nicola Mansley

Nicola Mansley

Neighbourhood Housing Officer for New Brighton, Mosslands

Moreton: Knutsford Green, Danger Lane / Pasture Avenue, Whitley Lyons

I have worked at Magenta Living for nearly 6 years, starting off in the Contact Centre, before moving into the Complaints Team and then into Neighbourhood Management.

Outside of work, I have 4 children, who love days out, especially to theme parks

Chelsea Hulmston

Chelsey Hulmston

Neighbourhood Housing Officer for Moreton: Sandbrook Estate, Lingham West (Wastdale area) and Moreton High Rise

I have worked in front line housing services for the past 29 years. I started my housing career at Wirral Borough Council, initially based at Woodchurch. I have worked on my current patch previously when the three high rise blocks were in situ at Fender Valley. It’s good to be back!


I enjoy being taken out by my furry friend, Izzy our Cocker Spaniel, even in all weathers!! I enjoy travelling and discovering new places. I am a keen gardener and enjoy nothing more than creating “blooming lovely” floral displays.

Mathew Taylor

Matt Taylor

Neighbourhood Housing Officer for Moreton: Lingham East, Hoylake, Meols and West Kirby

I have worked in housing for 15 years and joined Magenta Living in 2020. I have worked in both Magenta’s Contact Centre and Allocations Team. I joined the Neighbourhood team in August 2022!

In my spare time you’ll either find me playing ‘dads taxi’ for my 3 daughters or out exploring with my Labrador Oscar.

Hannah Ashcroft

Hannah Ashcroft

Floating position

I am currently on maternity leave.