Property Care

We are a specialist team offering a wide range of services including repairs and maintenance, refurbishments and environmental services for Magenta Living.  Our team of professionals is highly skilled, experienced and dedicated to delivering the highest quality of service and customer care.

Aids and Adaptations

Aids and Adaptations

We work with the Local Authority to install aids and adaptations to make your home easier and safer to live in.  Adaptations are usually split into two types:

  • Minor adaptations – these are generally small adjustments or fixtures costing less than £500 and include grab rails, handrails and lever taps.
  • Major adaptations, these are usually more significant changes to your home which would need to be recommended by an Occupational Therapist employed by your Local Authority. For example, level access showers, ramps and external rails.

For more information on how to apply click here

Our Standards and Behaviours

Our Standards and Behaviours

At Magenta Living Property Care, we strive to provide the highest quality of service to our customers. To ensure that we are consistently delivering the best possible service, we have established a set of standards and behaviours that we expect from our staff.

Standards to expect when we are conducting work in your home:

  • Communication about when we will be attending, either by a phone call, letter or text message. We will let you know when we are on our way to you.
  • On arrival at the property, we will knock and wait for an answer. If there is no one in the property we will try to contact you by telephone.
  • We will introduce ourselves, show our ID badge and explain what we are here to do.  Do not let anyone into your home without first asking to see their ID.
  • Assess the work area is safe to continue the work.
  • Prepare the area to protect your property.
  • Take pre- and post-work photographs.
  • Complete the work in one visit, wherever possible.  If a follow-up visit is required, we will keep you informed of the next steps.
  • Ask for feedback following our visit, either by a text, email or a telephone survey.


Behaviours to expect when dealing with us:

  • Mutual respect: At Magenta Living Property Care, we believe in treating each other, our customers and communities with respect,
  • All about simplicity: We will strive to get things right the first time and believe that simplicity is key to providing an efficient and effective service.
  • Getting to know you:  We put our customers at the centre of all we do and we are passionate about understanding and meeting our customers’ needs.
  • Empowerment: Our staff are encouraged to take ownership of their work.
  • No blame:  We are accountable and learn from our mistakes; we might not get things right every time, but we will step up and take responsibility to put things right where mistakes have been made.
  • Teamwork: Work together to adopt a positive ‘can-do’ attitude, and to develop people to deliver exceptional results.
  • Always improving: We strive to do our very best for our customers, always looking for ways to improve so that we can deliver a better service.

Customer feedback

Customer feedback

We are always looking for ways to improve our services and appreciate customer feedback.

Here’s what our customers have to say about us:   

“I’m really happy about the work carried out by Property Care and I’m very thankful of the customer care I was shown.”

“The workmen are extremely polite and professional.”

“My technician was very polite and did a great job.”

“I’m extremely pleased with the job that was completed in my home.”

“Not only did the tradesmen do a fantastic job with the fence, but they were awesome with my dad who is 82 years old.”

We take all feedback seriously and use it to help us continuously improve our service. If you have any feedback how we can improve, or want to compliment a member of staff,  Click here to provide feedback

Work For us